the day draws nearer when the
final integration of all things
Continental and United Airlines
becomes, simply, United, FlyingTypers
spoke to Robbie Anderson, President
United Airlines Cargo.
will be remembered in the annals
of air cargo history as the
right man in the right place
at exactly the right time.
the years at CO, Robbie has
been an operations executive
of rather large stature charged
with what could have been a
rather thankless task.
apparently, for all intents
and purposes, he has delivered
in propelling the best and the
brightest of two great legacy
airlines into what is already
a formidable air cargo program,
juiced and ready for the future.
Robbie goes up front and personal,
telling the world what lies
interesting development for
United has been the move to
go third party handling everywhere.
continues to analyze staffing
across our business.
consider both the operational
and financial components to
determine the best sourcing
this results in a decision to
in-source, and sometimes this
results in a decision to outsource.
United Cargo, our analysis appears
to favor harmonizing cargo operations
using the outsourced model of
this model makes sense, and
operationally it is the best
way to ensure United Cargo will
continue to offer the consistent,
our customers need from us.
model has proven successful
at United Cargo since 2003,
and we are confident this is
the best approach for our future.
we continue to refine the analytics
and discuss the plans and effects
with our co-workers, it is not
unlikely that we could complete
transitions in all affected
locations by the end of the
first quarter of 2013.
the process, we will remain
focused on our number one priority:
ensuring these transitions do
not impact the quality of service
we provide to our cargo customers
at the transitioning stations
or anywhere in the world.
top priority (for 2012) is to
continue to align our business
processes and systems to make
it easier for our customers
to do business with us and for
our co-workers to deliver excellent
service to our customers,”
said Mr. Anderson.
for United has been going well
so far, as can be attested by
began new, daily, widebody Newark-Istanbul
service on July 1, and we’re
very pleased with the development
of this cargo market thus far.
Looking at the larger market,
we’re in the middle of
the typical summer slow season
overall business is good for
the airline, and we continue
to make adjustments to improve
our performance and profitability
in line with our merger synergy
very excited to be the North
American launch carrier for
the Boeing 787 Dreamliner.
plans to take delivery of five
787s in 2012— first these
will be used to add incremental
wide body capacity in a number
of domestic markets.
next year, the 787s will open
up a number of new international
long-haul markets for United’s
announced Denver-Tokyo service
beginning in Spring 2013.
think most businesses—not
just the cargo industry—are
concerned about the lack of
consistent growth in the global
air cargo, we are also impacted
by excess capacity in a number
question on everyone’s
mind is how much of a peak season
we will see, but for now it
remains a challenging marketplace.
the uncertainty, we are proud
of the way our teams are working
together to meet the challenges.
you consider that United Cargo
has not yet harvested the bulk
of our synergies, we have many
reasons to be upbeat about where
we are now.
continue to make great progress
in our integration, and this
will allow us to fully realize
the potential of United’s
unparalleled network and the
largest widebody fleet among
think the best is yet to come,”
said Mr. Anderson.
of how well or how poorly a
cargo season runs, the one thing
that often holds it all together
is the people, who constantly
make strides and push business
forward despite the economic
A Little Dreamliner .
. . United's first B787
is revealed at Boeing
last week and will be
the first to fly for
a North American carrier.
met a great number of impressive
and inspirational people this
year—both inside and outside
person that stands out is Dave
Williams, Vice President of
Network Operations for the United
States Postal Service. I met
Dave when the USPS and United
convened to discuss how we could
work together to enhance United’s
performance along with our increased
intensity and his high levels
of focus and commitment instantly
impressed me. He deployed both
operational and people skills
to help drive immediate enhancements,
and he fostered an enhanced
spirit of collaboration that
turned those enhancements into
long-term gains for both organizations,”
said Mr. Anderson.
most important thing to take
into consideration when operating
in this day and age is customer
than ever to both reach out
to your customer base and have
them reach out to you, and so
far, United is receiving positive
notes for 2012.
customers continue to reinforce
the importance of delivering
operational excellence every
day, on every flight, with every
also tell us how important it
is that our Sales team is visible
and attentive to their needs.
We’re gratified that feedback
from our customers confirms
that we’re keeping our
focus where it needs to be.
terms of surprises, we are impressed
by the strength and growth rates
in the specialty product market.
TempControl product for temperature-sensitive
pharmaceuticals and our PetSafe
service for live animals continue
to be among United Cargo’s
primary success stories in 2012,”
said Mr. Anderson.
a few billion and you get to
keep the model . . . Boeing
CEO Ray Conner, presents a model
of a new 737 Max 9 to United
Airlines CEO Jeff Smisek during
a news conference as Boeing
CEO Jim McNerney looks on in
Chicago. United bought 150 B-737s