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   Vol. 13 No. 94  
Monday November 17, 2014

UA Cargo Temp Control Ad


Dr. Otto Has Pizzazz*That's What The Cargo Doctor Has . . .

     A farewell party for Dr. Andreas Otto is being held in Wiesbaden on November 19, 2014, as he departs Lufthansa Cargo after having served as board member for product & sales.
     Dr. Otto has moved to the post of new Chief Commercial Officer of Austrian Airlines.
     Never one to back down from tough challenges, Andreas has served in several critical roles at Lufthansa Cargo for the past 14 years.


A Job For Superman

     Dr. Otto is brilliant, pragmatic, and very down to earth, but Austrian will be no walk in the park as the carrier—under severe short- to medium-haul market pressure—has lost money since 2007.
     However, AUA has strong market positions on its long-haul routes and is looking to grow this area of its business.
     Although the appointment “looks like a job for Superman,” Andreas, with his broad-based market knowledge and ever-positive outlook, is a hopeful choice for the ailing carrier.
     There are many ways to approach talking about Andreas Otto.
     During his years at Lufthansa Cargo he always seemed like a pretty cool customer—self assured, and always eager and ready to listen and engage in lively discussions.
     There is an air of excitement and expectation about Andreas Otto.
     Call it what you will, but when it comes to seeking new ideas and markets and getting the right people in position to do their best, Andreas has a pizzazz, an attractive combination of vitality and glamour.
Jo Frigger     “Dr. Andreas Otto has been the flag bearer for LH cargo and helped us to overcome difficult situations numerous times,” says Jo Frigger, (left) CEO of EMO Trans.
     “It’s mainly thanks to him that LH is still one of our main carriers, and we wish him all the best and much success in his exciting new position with AUA.”
     Andreas Otto advances virtue ethics; with his considerate approach, he drives results on a case-by-case basis.
     While you are talking to him you can see him thinking about your words.
     Most often his comments in any group situation are expansive, looking for possibilities and always ready to carry things further.
     His regular encounters with the media were always arranged to be relaxing, informative, and even entertaining.
     One meeting might be at a cooking class, or while supping inside a medieval castle, or amongst the vineyards that dot the countryside around Frankfurt.
     But while it is all well and good to raise a toast and overspill with platitudes from our end, we think an even better measure of the man might be discovered in the unedited, upfront, and frank comments of some legendary folks at Lufthansa, including a freight forwarder customer who worked with Andreas throughout his career.


View From The Top

Andreas Otto and Juergen Siebenrock     Jürgen Siebenrock is vice-president-the Americas for Lufthansa.
     But similar to several other top executives at the German flag carrier, Herr Siebenrock made his mark at the airline in air cargo, and that meant days and nights working with or for Andreas Otto.
     Here, Jürgen speaks of his colleague and friend.
     “To complete the image of Andreas Otto, you need to color it with words such as leadership, compassion, calm, dependable, market & customer driven, demanding, and fairness.
     “Andreas is a leader, who has not lost his compassion and understanding; always available for his team, his dependability was a cornerstone for his managers, as we always knew that we could count on him for guidance.
     “He was the calm in the storm, keeping the seas navigable in the most treacherous waters.
     “His business strategy was always market driven—adjust and steer according to the demands of market and customer.
     “Andreas Otto is demanding of himself and subsequently of others, but with his fairness and trustworthy support he assured all who worked with and for him success and gratification in its achievement.”

 


Achim Martinka"Otto . . . Find'ich gut"

     We spoke to Achim Martinka, Lufthansa Cargo Vice President, the Americas, who said he is (thankfully) quite busy as 2014 winds down, but stands up here to be counted as a big fan of Andreas Otto.
     “Without Andreas Otto, Lufthansa Cargo wouldn’t be where it is today and I wouldn’t be where I am today.”
     Achim declared:
     “He’s a great boss and leader who gives a lot of autonomy and trust to his team-members, but knows also very well how to challenge us again and again.
     “I’m glad that I could learn as much from him in the past 14 years and it’s still difficult to imagine our company without him.
     “But what is certain is he has laid a great foundation and built-up an excellent team, so nobody should worry about us.
     “I’m confident he will do a great job with Austrian Airlines and wouldn’t be surprised if my Austrian colleagues will come to the same conclusion like myself by citing a very famous publicity spot in Germany: “Otto . . . find’ ich gut !”


Otto Is A Doer

     Florian Pfaff, vice president area management Germany, who has known Andreas Otto since he came on board had this to add.
     "The first time I met with Andreas was probably in the year 2000, and it was during my assignment as Regional Director in Los Angeles.

Florian Pfaff and Surfer Ad

     “One of my first thoughts at the time was that he would also fit perfectly into the Southern California environment—just like I felt I would.
     “During this time we developed several ads for our time definite services, and one of my favorite motives was one of a surfer dude riding a big wave with his surf board—he looked exactly like Andreas.
     “Funny enough, he claimed the dude looked like me, and having barely any hair left I am sure that I was right and he was wrong.
     “Well, this was probably one of the few exceptional moments where we had a disagreement. In the last 14 years, 10 of them as my direct boss, we had many thoughts and ideas in common.
     “Andreas’ biggest strength is most probably his customer orientation, which he continuously demonstrated during his time as a Board Member for Sales and Product. He always challenged the entire company to put the customer first. Customer orientation for Andreas did not mean fulfilling any customer wish—it meant understanding the needs of a customer and finding ways to develop solutions to satisfy both the customer request and Lufthansa Cargo’s own interests. Over the years Andreas has been the host of 14 Global Partner Councils, a forum where the top executives of our Global Business Partners meet for 3 days to talk business and build relationships, trust, and friendships. Andreas and his wife Kirsten has been wonderful hosts in some of Europe’s best spots. The high participation of all major customers was proof that for a few days he was able to gather the industry leaders around him—this is absolutely unique in our industry and must be credited Andreas and his customer orientation (another strength of Andreas is his steady hand. During one of the biggest crisis of the airfreight industry and ultimately also for Lufthansa Cargo, he headed a team to secure our results. With various ideas and activities, Andreas and the team managed to improve the result from a Mio Euro loss a day to a still miserable result of minus 170 Mio Euros for the entire year 2009).
WOW     “What most impressed me during this time is how calm he managed the team and the difficult situation—other managers would have panicked or overreacted. Andreas maintained his path and gave the team the confidence to make it happen and turn around this company.
     “As soon as the market picked up by the end of 2009, Andreas took the initiative to regain profitable rates and announced a brave 25 percent rate increase, which in the end became a huge success and an even higher increase as planned.
     “I must admit though that not all of his ideas were successful in the end. WOW and JADE were two prominent ones during his time as member of the Executive Board of Lufthansa Cargo. Nevertheless, Andreas accepted both defeats as part of doing business. This is another characteristic trait of Andreas—he is a doer and accepts failures and mistakes as long as they are not repeated a second time.
     “It’s been great to work for Andreas and to learn from him. He is now leaving to become the COO of Austrian Airlines, but he remains a good friend.
     “No doubt, we will surely miss him.
     “All the best in Vienna, Andreas!"


Klaus Holler Remembers


     But the people that know Dr. Otto the best are his colleagues, and especially people who worked for him.
Andreas Otto and Klaus Holler      Amongst that group one name stands tall: Klaus Holler.
     Klaus capped a brilliant career at Lufthansa Cargo, retiring a few years ago after restoring the Americas cargo business to the German carrier in a spectacular fashion.
     We spoke to Klaus, who had much to say about his now friend and former boss, Andreas Otto.
     “Andreas was for me in my long tenure with Lufthansa, the best boss I had.
     “Not only did he have a very natural leadership quality, but also trusted his staff to a point that he did not and had not to interfere too much in the day-to-day business.
     “Leading is creating visions and ideas and transporting those to his staff for implementation.
     “However, all feedback and differing views on matters was taken seriously and into consideration, for a final consent on how strategies were to be implemented.
     “Andreas had a great understanding of the Cargo business and could really put himself into the needs of his customers.
     “Not that Andreas always did what they wanted—there were a lot of controversial decisions made by Lufthansa Cargo (actual vs. volume weight, etc).
     “But Andreas stood his ground and also motivated us to implement, although it was tough at times being on the front line.
     “Being a connoisseur, being able to distinguish between a good and a bad red wine, and smoking a good cigar once in a while made it always pleasant to be together with him during meetings or customer events.
     “Andreas’ sense of work and duty is matched with his love of life.
     “Especially notable were our yearly Global Partner Council encounters, where he always saw that organization was perfect and everything was arranged to his and therefore also to our customers’ satisfaction.
     “On the humorous front, we had fun times in Munich every year during our Octoberfest visits.
     “That was another must on his (and our) schedule.
     “Andreas loves to play golf (he is a 17 handicap) and I always enjoyed to be on a round with him.
     “Once in a while we still meet for a round in Wiesbaden.
     “Now I guess we will have to go to Vienna to shoot a round.
     “At 51, Andreas Otto loves his family and young son, and I believe he tries to spend as much time at home as possible.
     “This might now be a bit more difficult, but knowing him, he will manage this too.
     “I can only wish him every success in the tough job ahead,” Klaus Holler said.

Path To Vienna

     The new Chief Commercial Officer at Austrian Airlines, Dr. Andreas Otto was born in Mettmann near Düsseldorf on October 9, 1962. After training as a bank manager, he started a course in business administration at Cologne University in 1985. During his studies, Dr. Otto took part in a foreign exchange as part of the International Management program in Stockholm. After various internships in London, Paris, and New York, Dr. Otto completed his studies in 1991, obtaining a degree in business administration. In 1994 he was awarded a doctorate (Dr. rer. pol).
     In the same year, Dr. Otto launched his cargo career as project manager logistics at Rhenus AG & Co. KG in Dortmund. In 1996 he was appointed managing director of Rhenus Office Systems GmbH, and two years later he was promoted to the position of senior vice president sales of Rhenus AG. In 1999 he became Deputy Board Member for Marketing & Sales of the logistics service provider.
     On March 13, 2000, he took a seat on the Executive Board of Lufthansa Cargo AG. Aside from his stewardship of worldwide sales and handling, he was responsible for Margin Management, Product Management, the eCargo future project, as well as Global Network and Sales Steering.

Meet The Trends Press Conference

Nils Haupt Was There Too

Nils Haupt      “Andreas Otto was not always easy to deal with—but he was always open to new ideas and new approaches,” recalls Nils Haupt, the top marketing and public relations executive at Lufthansa Cargo for more than a decade.
     Today, Haupt has taken on a similar giant responsibility at Hapag Lloyd, but he still remembers life with Andreas.
     “It was always about ideas, and in that atmosphere air cargo was exciting.
     “If you had a good idea he was willing to follow you—at least up to a certain extent.
     “When I was spokesperson of Lufthansa Cargo I tried to gather the airline and air cargo journalists regularly in Frankfurt to show them our innovations or present them our figures in the annual press conferences.
     “Regularly Dr. Otto met in the fall with journalists for a meeting which we called ‘Meet the Trends’—and we started in a dance club which was famous for House Music.
     “One day I suggested we do a presentation in a transvestite club in Frankfurt, which had just recently opened.
     “Andreas was skeptical.
     “But then we dared to do it—and it was one of the most recalled and loved events we created during our time together.
     “We had a formal presentation and then a transvestite show par excellence.
     “And still today—more than a decade later—journalists talk about it.
     “This ‘daring to do the unexpected’ was something which I admired and admire still today about Andreas.
     “He always was—and still is—a cool chap.
     “And I very much hope he will remain as cool and daring in his new job as well.”

Geoffrey/Flossie
Otto Composite

To our readers: We'd like to hear from you. Send us a Dr. Otto story and we will be pleased to include it in a future issue.

*Thanks to Bubble Up and Toledo, Ohio a long time ago.


AirBridge Cargo Ad

Ports On Ice Move Air Prospects Up
So intractable are the problems now causing congestion at U.S. West Coast ports that demand for air freight could be boosted not just through Thanksgiving and Christmas, but also well into 2015.

     There is no escaping the astonishing mess and huge challenges facing U.S. ports and their shipper customers caught in a maelstrom of high demand, limited supply, and the inability of entrenched interests to see beyond their collective noses. Given the number of factors currently contributing to the delays that are now running to 21 days at some individual terminals, predictions by some analysts that air freight to and from the U.S. could see an elongated boom well into the first quarter of 2015 are not so far-fetched.
     So why is moving cargo via U.S West Coast ports so slow and unreliable? The causes are many and varied.
ILWU PMA     Firstly, looming over the logistics industry is the ongoing contract negotiations between the International Longshore and Warehouse Union (ILWU) and the Pacific Maritime Association (PMA) that began on May 15, 2014, and continue today, despite the previous contract expiring on July 1. This has skewed shipping patterns throughout the year, forcing retailers to import more cargo early to avoid the threat of industrial action and pushing more shippers to use East Coast and Canadian ports, or switch to air solutions.
     In recent weeks, alleged union ‘go-slows’ at ports in the Pacific Northwest and threats of strikes have further choked up ports, and fears are now growing that a total shutdown of West Coast ports could happen if an agreement is not reached soon.
     Such is the gravity of the situation that earlier this month a huge array of shipper and transport associations addressed a letter to President Obama warning of the potential dire consequences and calling for mediation of the dispute.
     “The threat of a West Coast port shutdown is creating high levels of uncertainty in a fragile economic climate, which has forced many businesses to once again undertake contingency plans that come at a significant cost to jobs and our economic competitiveness,” said the letter.
     “The West Coast lockout 12 years ago cost the U.S. economy $1 billion a day. It took half a year for the ports to clear the backlog and recover from this 10-day shut down. A shutdown now could be even more costly.”
     Indeed, a study by the National Association of Manufacturers and the National Retail Federation estimated the economy would lose nearly $2 billion each day of a five-day interruption, so the stakes are high.
     However, the current congestion being suffered at U.S. ports is not a simple matter of labor relations. U.S. ports are a long way from world-leading in terms of infrastructure or efficiency, while structural changes in the liner industry have also played their part in creating choke points.
     Another factor is the divestment of chassis by shipping lines, which is manifesting itself in a shortage of chassis inventory at the Port of Long Beach and other U.S. ports. “The situation could have been mitigated had the carrier community acted in greater alignment regarding chassis,” said Jason Bergman, senior vice president for Ocean & Truck Transportation at BDP International.
     He claimed that driver and truck shortages were also now a “brutal reality” that supply chain managers had to work around. “While wages have been rising to attract drivers, compensation structures—specifically for drayage—are tied to shipment/load volumes and asset utilization,” he said.      “If a driver is sitting in a cab waiting for hours outside a port terminal in traffic to pick up a shipment, and he or she is not adequately compensated for the time, therein lies the challenge.
     “All of these factors are contributing to port congestion and long delays for drayage companies waiting up to five hours at port entry gates to pick up containers. The result? Fewer asset turns per day—as low as one to three turns per day versus the four to five needed for the trucker to earn sufficient income.”
     The equipment and labor crunch has come on top of ongoing supply chain flaws. “The winter Polar Vortex of 2013/2014—and ensuing frigid weather conditions—caused delays all through the supply chain, including reduced intermodal rail capacity,” said Bergman.
     “As a result some ports/hubs, such as Chicago, are still catching up. Consequentially, intermodal capacity on the West Coast has been impacted. There is very little a carrier can do when the culprit is Mother Nature.”
     The container shipping and port sector is also still trying to come to grips with the deployment of larger container vessels. “The new generation of mega-container ships with capacities of more than 16,000 TEUs is exacting added pressure on existing port infrastructures suited to smaller ships,” said Bergman. “Ports and terminals are challenged to build and expand infrastructure to handle both increased capacity and shipping volume.”
John Wierzbicki     “The causes of the [West Coast] delays are numerous,” said John Wierzbicki, (left) Country Head of Ocean Freight USA at Panalpina. “Higher year-on-year volumes moving via the ports, chassis shortage/dislocation, driver shortages, unprecedented ‘safety inspections’ for trucks at the terminals slowing the pace of work, and recently labor shortages [at terminals].”
     BDP is now advising customers to make contingency plans via weekly conference calls with peak season client shippers in the event disruption continues into 2015. Bergman believes the chassis shortage can be addressed relatively quickly. “Some shippers and truckers are already purchasing chassis,” he explained. “If this trend continues, it will improve overall conditions.”
     However, many of the other issues facing supply chain planners may prove intractable in the short and medium term, bringing alternative shipping solutions and other modes such as air freight more heavily into play in the weeks and months ahead.
     “We provide multi-port strategies including alternative ports, inland rail terminals where available, air freight options, and other options to keep cargo moving when difficulties arise,” said Bergman.
     “We are seeing an increase in air freight volumes with mode-shifting from ocean cargo to our large network of cargo airline partners in high demand markets. BDP is deploying the air option in concert with inland surface transportation for our clients to meet seasonal, time critical inventory demand.”
     Panalpina is taking much the same approach to avoid lengthy U.S. import and export delays. The company has started offering clients the option to trans-load containers to 53’ trailers at its warehouses on the U.S. West Coast for truck delivery to inland points in order to avoid rail delays and to expedite delivery of shipments that have been delayed at the ports, while at the same time freeing up drivers and chassis for local drayage.
     “We have also negotiated for exclusive use of chassis and drivers with our drayage providers to ensure consistent availability of both equipment and drivers to Panalpina, but even this option has a limited capacity,” said Wierzbicki.
     “At this point any product sold for Christmas is either in the clients’ U.S. distribution centers or on the way to stores. Any product to be imported for Christmas will now likely move via air, and we are seeing an increased demand for air capacity.”
SkyKing

ATC Cargo Ad

LH Rescue Plane   Aircraft outfitted with special equipment are not as unusual as they seem. Air Force One, the U.S. President’s personal aircraft, is perhaps the best example; airlines such as Etihad (EY), Emirates (EK), and Qatar (QR) have taken “first class travel” to new standards with showers and whole suites integrated into the first-class sections of their A380 aircraft.
   Lufthansa (LH), however, is responding to different needs in a different way.
   Their rather aged A340-300 (which is as unpretentious as the city whose name it bears, Villingen-Schwenningen, a rather unremarkable city near Stuttgart) is now retrofitted to be a mobile MEDEVAC jet, destined to provide rapid uplift capacity for helpers involved in combating the Ebola outbreak in West Africa.
   German Minister for Defense Ms. Ursula von der Leyen recently took some heat after she pledged German logistic support—including German army and public servant volunteers—for the West African states plagued by the Ebola outbreak, promising that “no one would be left behind,” meaning any helper infected with the disease was guaranteed quick medical evacuation. However, German press soon jumped at the fact that neither the German nor other European forces had at their disposal aircraft outfitted for that special purpose. While two of the German state aircraft (another A340-300 and an A310) have the capability to quick-change to airborne hospital outfit, they’re unsuited for dealing with patients infected with highly communicable diseases such as Ebola, Lassa, or Marburg.
   This time it looks like they naysayers were off track and that Ms. von der Leyen has proven the critics wrong:
   Technical experts from Lufthansa Technics aided by specialists on infectious diseases from the German governmental Robert Koch Institute have already started with the modification of the aged LH widebody, which is scheduled for completion by the end of November.
   The A340 includes three separate “cells” where highly infectious patients can be treated by medics in full protective garb. These cells will have their own air conditioning packs and will be biologically blocked off from the area of the aircraft occupied by crew and non-infected medical passengers.
   In the meantime, Lufthansa Airlines is looking for volunteers among their workforce both in regard to cockpit and cabin crew.
   Operating this modified A340-300 for MEDEVAC purposes to and from Ebola-plagued West African states gets kudos and high praise all around as a great humanitarian action from the finest, most dedicated government & airline partnership in a long time.
Jens

Chuckles For November 17, 2014


Giving thanks With Harold

     On Friday, November 21 in Atlanta, Georgia a grand airport tradition occurs once again as an air cargo entrepreneur, Harold Hagans of Atlanta Customs Brokers reaches out far and wide to host several hundred people to an old fashioned home made turkey dinner with all the trimmings, as America looks ahead one week from then to celebrate the wonderful holiday called Thanksgiving.
     Thanksgiving is the great day when the only thing that matters is family and the meal.
     One thing Harold Hagans knows about as a true Southern Gentleman is preparing a meal out of turkey, the favorite food in America this time of year. While nearly everybody else puts the bird into an oven, Harold digs back into the past and sets up a unique and imaginative deep-frying operation for turkey right inside his ATL air cargo facility. He then throws open the doors and invites the neighbors in to deliver a little bite of heaven.
     “We love to do this, to show our appreciation and share our good fortune at Thanksgiving with others,” Harold says.
     “We started out a few years ago with three of our folks here eating a peanut butter sandwich,” Harold smiles.
     “Last year we served over 600 people.
     “It’s a real open house and everyone should drop in, eat until your hands get tired and have some fun.”
     Harold and his crew will be opening up the facilities at Atlanta Customs Brokers on November 21, 2012, from 12:00-14:00 hrs.
     Atlanta Customs Brokers. Tel: 404-762-0953. acbiff@atlantacustomsbrokers.com
www.atlantacustomsbrokers.com

Geoffrey/Flossie



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Chuckles For November 5, 2014
Of Drones & India Connectivity
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Publisher-Geoffrey Arend • Managing Editor-Flossie Arend • Associate Publisher/European Bureau Chief-Ted Braun
Film Editor-Ralph Arend • Special Assignments-Sabiha Arend, Emily Arend • Advertising Sales-Judy Miller

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