| IBS 
        IT Lucky 13 The 
        number 13 may be unlucky for some but for IBS Software Services, one of 
        the leading IT solution providers to the global travel, transportation 
        and logistics industry, it means success. IBS recorded 2010 as the most 
        successful year in its 13-year history in terms of software implementation 
        at various customer sites. The company is, perhaps, the only company which 
        has developed IT solutions across all functional areas of the air transportation 
        industry—airline passenger services, airline cargo, and airline 
        & airport operations —offering the widest range of products 
        by any single vendor. Its customers include some of the world’s 
        best airlines, busiest airports, leading cruise lines, top oil and gas 
        companies, travel distributors & hotel groups. The calendar year witnessed 
        55 successful ‘go-lives’ of IBS solutions all around the world 
        – equivalent to over one per week throughout the year. According to V K Mathews, Chairman & 
        CEO IBS Group, “Our solutions manage mission critical operations 
        where the margin for error is nil. Implementing such systems call for 
        a high degree of precision and skill; and successfully doing so in such 
        large numbers is indeed a remarkable achievement. For IBS, it demonstrates 
        several things... our ability to scale up, the confidence of the industry 
        in us as a trusted partner, fulfilling our promise to deliver outstanding 
        value and service. Beyond everything, it shows the commitment and dedication 
        of our staff.”
 Perhaps, its biggest success story is iCargo, 
        the new generation air cargo management solution suite that was co-developed 
        with five major carriers. In the Japanese market, traditionally dominated 
        by local players, iCargo has emerged as the market leader. In 2010, All 
        Nippon Airways (ANA), Japan’s largest domestic airline, moved over 
        to the iCargo platform to manage its entire cargo movement including all 
        international commercial cargo operations. This implementation was the 
        first localized version of iCargo in production with all communication 
        and documentation in both Japanese and English.
 IBS had a hat-trick of iCargo implementations 
        in the first week of October with three iconic customers in three different 
        continents successfully cutover on three successive days. One of these, 
        at TIACT (Tokyo International Air Cargo Terminal, Haneda) saw the launch 
        of iCargo JTO. This multimillion dollar investment has been carried out 
        by IBS to cater to the unique needs of cargo ground handling in Japan. 
        In addition to cargo, the year saw 14 airlines switching over to IBS’ 
        solutions for managing passenger reservations, loyalty program management, 
        airline staff travel, crew management, MRO and fleet scheduling.
 The latest to move over to IBS’ iCargo 
        was South African Airways (SAA). The migration was a logical step for 
        SAA, as a member of the Core Group of Influencers, involved with the evolution 
        of the product since its formative stages. According to IBS, as a result 
        of the two phase transition, iCargo has started to be used across the 
        SAA network of 48 stations including 39 international locations.
 Speaking about iCargo, Akshay Shrivastava, 
        Sr. Vice President and Global Head of Cargo Line of Business, IBS, pointed 
        out that “iCargo has captured the imagination of the air cargo community 
        and in just a few years it has become the market leader among next generation 
        cargo management solutions. Our outstanding track record of delivering 
        value to our customers, as well as the professionalism and commitment 
        of our people has made us a trusted transformation partner among some 
        of the iconic names in the industry.”
 In addition, IBS successfully closed 11 
        implementations in the non-airline space during the calendar year 2010. 
        The largest of these was an Energy Monitoring System for a Dubai-based 
        conglomerate and the first phase of a reservation system at MSC Cruises, 
        one of the world’s leading leisure cruise companies. IBS’ 
        iDemand Gateway – an advanced distribution connectivity and reservation 
        delivery platform – was adopted by leading names in the hospitality 
        industry. During the period, IBS also completed successful implementation 
        of iLogistics, its up-stream logistics solution suite at three operating 
        companies of one of the world’s largest oil & gas companies.
 Tirthankar Ghosh
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