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      In 
                                                  a world where “what 
                                                  have you done for me lately” 
                                                  is a mantra to many, high-flying 
                                                  Turkish Airways Cargo has racked 
                                                  up some impressive achievements 
                                                  in just Summer 2012 alone. The 
                                                  season began with the carrier’s 
                                                  launch of an impressive new 
                                                  regional headquarters operation 
                                                  in Frankfurt, Germany, for central 
                                                  and southern Europe.
 That early June development 
                                                  was followed closely with the 
                                                  launch of new freighter services 
                                                  into Minsk and Vienna.
 Looking 
                                                  eastward, Turkish Cargo moved 
                                                  to establish an over the road 
                                                  truck network in China that 
                                                  began on June 22 and was brought 
                                                  to the fore at the recent Air 
                                                  Cargo China trade show, where 
                                                  Turkish Cargo held sway at the 
                                                  event.
 Most 
                                                  recently, as part of its close 
                                                  contact with markets both old 
                                                  and new, the IST-based carrier 
                                                  arranged a meeting with forwarders, 
                                                  GSAs, and handling firms in 
                                                  Vienna.
 No 
                                                  big deal, you say? Well, the 
                                                  ‘getting to know you’ 
                                                  opus event in Vienna was also 
                                                  attended by the Austrian Ambassador!
 So 
                                                  little wonder that when the 
                                                  World Cargo Symposium brought 
                                                  its annual, mandated, global 
                                                  cargo community dog & pony 
                                                  show to Istanbul in early 2011, 
                                                  dynamic Turkish Airlines took 
                                                  center stage.
 Before 
                                                  that event, which, among things, 
                                                  was memorable because it snowed—a 
                                                  rarity for IST—and almost 
                                                  monthly ever since, the flag 
                                                  carrier has continued an almost 
                                                  unbroken string of success upon 
                                                  success by moving into new markets 
                                                  whilst acting as the spark to 
                                                  generate Gateway Istanbul as 
                                                  a new center of the air cargo 
                                                  universe.
 
  And 
                                                  as mentioned at the top, the 
                                                  beat goes on. Turkish 
                                                  had just launched four-times-weekly 
                                                  service into Leipzig, a rising 
                                                  star of Eastern Germany, when 
                                                  we caught up with Ali Turk, 
                                                  the carrier’s top cargo 
                                                  executive.
 “When 
                                                  we look the figures and the 
                                                  international economic conditions 
                                                  for 2012, we can easily say 
                                                  that we have expected a difficult 
                                                  year for the air cargo sector.
 “But 
                                                  we still have cautious optimism 
                                                  for the second half of the year, 
                                                  so we are projecting to close 
                                                  2012 with numbers moving upward 
                                                  as compared to 2011.
 “Turkey’s 
                                                  growing economy, both in terms 
                                                  of exports and imports and the 
                                                  geopolitical importance of Turkey, 
                                                  are a comparative advantage 
                                                  as we labor to achieve our targets.
 “We 
                                                  expect a more optimistic trend 
                                                  for 2013, as the current European 
                                                  situation brightens,” 
                                                  said Mr. Turk.
 “In 
                                                  terms of where growth is this 
                                                  year, the African continent 
                                                  offers great potential and we 
                                                  will continue to add services 
                                                  there.
 “As 
                                                  example, during the first quarter 
                                                  of 2012, the Turkish economy 
                                                  grew 11 percent on average in 
                                                  both imports and exports compared 
                                                  to the same period in 2011. 
                                                  But for Africa, that growth 
                                                  rate was an incredible 55 percent.
 “So, 
                                                  Africa is quite an important 
                                                  potential market for Turkish 
                                                  Cargo.”
 A 
                                                  quick look at any trade map 
                                                  underscores easily why shippers 
                                                  would want to utilize Turkish 
                                                  Air Cargo—location alone 
                                                  makes it a smart choice.
 Notwithstanding 
                                                  timing and location, Turkish 
                                                  Cargo also carries a positive 
                                                  buzz in the market place as 
                                                  customer-savvy, doing the utmost 
                                                  to ensure customer satisfaction.
                                                   
                                                    |  Do I hear a waltz? 
                                                        Turkish Cargo expanded 
                                                        the dialogue amongst the 
                                                        principles in Vienna, 
                                                        one of its newest freighter 
                                                        markets last month.
 |       “Seventy 
                                                  percent of intercontinental 
                                                  business, both for passenger 
                                                  and cargo side, mainly European-Asia 
                                                  Pacific, is based on Turkey’s 
                                                  geographical location. “It’s 
                                                  on the traditional Silk Route.
 “Turkish 
                                                  Airlines leverages location 
                                                  with the sixth largest global 
                                                  airline network, offering shippers 
                                                  the ability to reach more than 
                                                  200 international destinations.
 “In 
                                                  a competitive and fragile international 
                                                  air cargo market where business 
                                                  competes for the customers, 
                                                  customer satisfaction becomes 
                                                  a key element of our business 
                                                  strategy.
 “The 
                                                  primary focus of Turkish Cargo 
                                                  is to achieve maximum customer 
                                                  satisfaction and to deliver 
                                                  a 'customer-oriented approach’ 
                                                  as a standard of our quality 
                                                  policy.
 “To 
                                                  achieve this end, we have constantly 
                                                  examined our quality standard, 
                                                  renovating our operational procedures 
                                                  to deliver a shipment process 
                                                  that is both transparent all 
                                                  around, and fast.
 “For 
                                                  example, one objective to keep 
                                                  things simpler for our customers 
                                                  was a renovation of our website 
                                                  www.turkishcargo.com.tr to offer 
                                                  the easiest way to monitor every 
                                                  step of shipments aboard Turkish 
                                                  Cargo.
 “Moreover, 
                                                  Turkish Cargo has participated 
                                                  in Cargo 2000 to increase its 
                                                  performance operationally and 
                                                  to meet customer expectations 
                                                  for higher service quality. 
                                                  Thus, we target the sustainable 
                                                  growth with an ever-widening 
                                                  flight network and cargo capacity 
                                                  by increasing our share in global 
                                                  air cargo market.
 “We 
                                                  re-engineered transportation 
                                                  processes from the shipper to 
                                                  consignee, considering the agreed 
                                                  applicable standards on the 
                                                  assistance of our IT department.
 “When 
                                                  we look in general, we provide 
                                                  a service quality above the 
                                                  sector level to our customers. 
                                                  But we have a primary vision 
                                                  to maintain sustainable quality 
                                                  and operational excellence in 
                                                  our services.
 “In 
                                                  order to achieve this, Turkish 
                                                  Cargo make continuous investments 
                                                  in IT and in infrastructures.
 “Recently 
                                                  we launched an operational optimization 
                                                  process while rejuvenating all 
                                                  the existing systems in our 
                                                  warehouse in IST, and also adapting 
                                                  our internal IT system to latest 
                                                  business processes.
 “We 
                                                  are aware that IT and infrastructure 
                                                  are significant issues, and 
                                                  we are in a tender process to 
                                                  fully change our IT structure, 
                                                  which we expect will be in full 
                                                  operation by 2014.”
 “Turkish 
                                                  Cargo offers the safest and 
                                                  fastest sender-to-recipient 
                                                  transport service for a wide 
                                                  variety of product lines: from 
                                                  textile to plastics; machines 
                                                  to aircraft parts; consolidated 
                                                  cargos to electronic materials; 
                                                  perishables to dangerous goods; 
                                                  live animals to valuable cargos.
 “Turkish 
                                                  is especially experienced with 
                                                  dangerous goods, having huge 
                                                  loads on these commodities every 
                                                  year.”
 In 
                                                  terms of the challenges air 
                                                  cargo faces, Mr. Turk has an 
                                                  interesting take not seen or 
                                                  heard from by many in the business 
                                                  today: the air cargo family 
                                                  might just be too small.
 “The 
                                                  airline business has an oligopolistic 
                                                  market character.
 “Added 
                                                  to that situation are restrictions 
                                                  from some countries that suppress 
                                                  growth.
 “Building 
                                                  a successful cargo business 
                                                  is also challenged by the amount 
                                                  of investments that must be 
                                                  made to enter new markets, and 
                                                  the small profit margins versus 
                                                  the time and money spent.”
 Ali 
                                                  Turk is no newcomer to the air 
                                                  cargo business. He has worked 
                                                  in the logistics sector for 
                                                  14 years; before Turkish Cargo, 
                                                  he held many different positions 
                                                  related to logistics, in warehouse 
                                                  management and supply chain.
 “I 
                                                  think air cargo is still quite 
                                                  open to development,” 
                                                  he insists.
 “Turkish 
                                                  Cargo as a dynamic, mobile business 
                                                  is determined to be at the forefront 
                                                  of developing world trade, and 
                                                  as flag carrier for Turkey, 
                                                  we are leading the way.
 “Aside 
                                                  from all the rest, this business 
                                                  fits well with my personal character,” 
                                                  Mr. Turk smiled.
 Geoffrey/Flossie
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