Welcome Aboard . . . Ingo Zimmer (L) CEO,
ATC Aviation and Mr. Jerry P. Calaluan, Assistant Vice President
Cargo Sales, Philippine Airlines as Philippine Airlines joins the
“We find something of value in every
conference that we attend,” said a tanned and rested Ingo Zimmer
speaking from the ATC Group stand at the Toronto ACF.
Ingo, who breathes imagination, vitality,
style and life into GSSA revealed that despite a recent bit of time off
with his wife and children that he plans to continue the GSSA’s
aggressive expansion program.
Airlines Via ATC To Hong Kong
“Our big news this week in Toronto
is another exclusive as ATC commences applying our GSSA expertise for
Philippine Airlines Cargo flying from Manila to Hong Kong.
“I believe in partnership and quality,”
Ingo Zimmer said adding:
“Philippine Cargo, a great Asian legacy
carrier offers four flights daily between Manila and Hong Kong with handsome
cargo capacity on each movement.”
“We are very excited.”
“We are going all out to guarantee
success all around,” Ingo Zimmer promised.
“Airlines are comfortable with our
hands-on personal style of service as we grow our offering everywhere
in the world including Asia, Europe, Africa, India, and the Americas.”
Breaking news just as Summer 2018 was ending,
reported ATC purchasing Pacific Feeder Services (PFS) effectively changing
the GSSA landscape in Latin America.
As ATC CEO Ingo said it, ATC and PFS have
created “the perfect symbiosis for the South American market.”
“Everywhere in the world we serve,
ATC is made up of not only experienced airline people, but many of our
executives, myself included, started in the freight forwarding industry,”
“We also train our reservation and
customer service staff extensively to recognize the value and importance
of the freight forwarder.
“That makes us especially sensitive
to the demands and expectations of shippers and forwarders—down
on the ground, shipment for shipment—as the airline’s most
important customer is our top priority.
“We know what the forwarders’
expectations are, as we speak the language of the forwarder,” Ingo
“ATC owns and operates all our offices;
there are no subcontracted operations,” says Ingo.
“What that means is consistency—same
centralized state-of-the-art IT, clear group procedure manual, and hand-selected
“All customer service staff at ATC
has forwarder/airline backgrounds.
“We hire the best by offering top
notch career opportunities to our employees.
“In an era of constant downward pressure,
ATC does not embrace the cut-rate approach of filling our staff positions
with cheap labor.”
“So little doubt about it,”
Ingo insists, “our greatest assets are the team at ATC.
“ATC continually invests in training,
education, and coaching.
“We participate with company teams
in sport activities (ATC boot camps), hold informal get-togethers, and
stay face-to-face up and down the line with the ATC Team worldwide.
“The result is a vastly superior product
offering in every aspect of our business.
“Input from the whole team drives
the decision making at ATC.
“We are truly a bottom-up business,
rather than dictating from the top down,” Ingo Zimmer said.