Virgin Cargo Fresh Fruit

FlyingTypers Logo
   Vol. 19 No. 4
Monday January 20, 2020
ATC Team In Munich
Ingo Zimmer     ATC is new GSSA for Alitalia in Germany effective January 15, 2020.
     Ingo Zimmer is the immensely appealing, always approachable top-flight executive at ATC that has sculpted a growing, worldwide organization with a cadre of truly professional air cargo executives, plus an emerging impressive array of young talent.
     Not for nothing is ATC amongst the most admired air cargo companies.
     “I believe in partnership and quality,” Ingo told FlyingTypers.
     “If airlines have a good experience with us and our standards in Europe, they will be comfortable as we grow our offering elsewhere in the world including Europe, Africa, and Latin America.
     “We can all promise to deliver for our service partners. But it is stability and longevity in relationships that provides the proof and satisfaction all around.”
     For the record, ATC is the exclusive cargo representative for Alitalia in Canada, Chile, Columbia, Peru and Switzerland.
     With its General Sales and Services Agent designation for Germany in hand, ATC is responsible for all Alitalia cargo sales and marketing affairs in this important market.
     Alitalia’s main hubs are located in Rome-Fiumicino FCO and Milan-Malpensa MXP. Milan-Linate LIN is active for national and European flights.
     An efficient Road Feeder Service connects the German market with the Italian hubs.      “Additionally,” ATC said, “German customers are afforded an option to direct consignments on pax flights in BER, DUS, FRA and MUC. Alitalia operates long haul flights with B777 and A330 to some of the most important international and intercontinental cargo destinations, including NRT, JNB, SCL, SAO, MIA, LAX, BOS.”
     “This is my personal invitation to our friends and partners and also to some folks that may not know us during the 2020 trade show season in India, Istanbul, Miami and elsewhere to stop by and spend a few moments with the friendly ATC team.
     “We think you will be pleased to discover that at ATC—honesty, service, and customer dedication is our recipe for success,” Ingo Zimmer said.
     More: or

FlyingTalkers podcast
Tune in to

Alitalia To ATC Germany

Lionel Is A Nice Guy First

The PayCargo Team

Most people in air cargo know Lionel van der Walt for the time he served as President of Cargo Network Services (CNS).
     A short term perhaps, but it was Lionel who came to CNS as an agent of change, delivering a much-needed shot in the arm that favorably impacted the pioneering global organization.
     That a tradition of intellect and decency begun 30 years ago with Jack Lindsey and Tony Calabrese, continues today at CNS with the very capable Mike White.
     But what you might not know about Lionel is that Lionel began his transportation career at South African Airways Cargo, and today is back on the leading edge of change serving as CEO of PayCargo, the company that is out to change the way transportation settles up payments.

Good Guys Finish First

Lionel van der Walt, Larry Brandt and Eduardo del Riego     The thing about Lionel is, that he is a genuine good guy . . . in fact, it may be gender correct and no doubt, better to say Lionel is a good person.
     We asked people Lionel has worked with in other lifetimes at SAA, CNS and now PayCargo about him and the results were unanimously positive up and down the line.
     Somebody once said nice guys finish last.
     Lionel is counterpoint to this rough and tumble century when even the U.S. President uses base language to make his points.
     He is always a reasoned and considerate thinker, dreamer and doer, who speaks out, but listens and also reads books.
     There is a calm, reasoned and eminently decent quality, a quick smile and always attractive air about Lionel.
     If he tells you something, believe it!

All About Leadership

     We asked Lionel, now that he has almost run the table in cargo on all sides of the business, to share some thoughts on leadership.

No Secret Sauce

     “My success has always been achieved through the success of others.
     “It’s a very broad statement I know that can be interpreted in many ways.
     “The recipe to this success is no ‘secret sauce,’ but a combination of some, what I now consider to be, obvious and self-evident common-sense principles.
     “However sometimes we do need some help to see and comprehend what is so obvious to others.

Mike Arbuckle and Lionel van der WaltHelp To Stand Alone

     “My light bulb moment occurred back in 2001.
     “I had just started my position as Manager Operational Scheduling at South African Airways (SAA).
     “Until that point in my career, work was something that had to be done in order to earn a living and like many young ambitious managers, all I cared about was myself and getting to that next rung on the ladder, no matter what the cost.
     “Then I met a man who changed my life in so many ways! Michael (Mike) Arbuckle (pictured here with Lionel) was the Executive Director Global Operations at SAA.      “He was one of a small group of U.S. subject matter experts that had been hired to lead transformation at the airline, having previously served at Delta Air Lines from 1969 until 2000.

The Arbuckle Factor

     “Mr. Arbuckle was a quiet spoken, yet very firm and direct man.
     “What impressed me most was how much time he spent with all employees in the Operations Control Center despite his senior position and very evident busy schedule.
     “And how much he knew about the business, and even more surprisingly, about each of us working there.
     “I will never forget the day when he startled me while I was feverishly working away at resolving another scheduling conflict. Looking back on it now, it was such a small gesture, yet it had such a huge impact on my life.
     “He had simply placed his hand on my shoulder and told me quietly what a great job I was doing and then explained the financial impact of what I had achieved for the organization by resolving the issue at hand as I had done.

A Matter of Adjustment

     “Mr. Arbuckle also told me that I had a bright future ahead of me if I wanted it, but that I had to adjust some of my behavior if this was to become a reality.
     “He opened the door to a lifelong mentorship; we are still in contact today and I always make a point to meet up with Mike when in Nashville.
     “This was the very first encounter I had in my career where I felt that someone truly cared about me, the work I was performing and my future.

Caring & Sharing

     “It is essential, that we as leaders take the time to engage with our teams and ensure that they understand where we are heading and the significance of their role to achieving how we get there.
     “Sounds obvious, right?
     “However, it is very easy to get lost in the details of our day-to-day activities, an urgent email followed by an important call, then an unexpected operational or strategic issue to resolve, a long to-do list and before you know it, your day is over, a week has passed, and we are at the start of another year.
     “The end result being that both leadership and the team become focused on resolving day-to-day issues and are no longer thinking about where we are heading and how our actions impact on us, the team and the company’s ability to get there.

Step Back & Survey The Landscape

     “Taking the time each day to ensure that team members understand the vision, that they understand the importance of their contribution within the bigger picture, and getting them focused, energized, motivated and engaged to deliver outstanding results is critical!
     “This does not require time-consuming meetings and campaigns, but rather ongoing conversations at all levels throughout the organization.”

Building A Team

     “Another key element is building and developing a powerful team.
     “This means surrounding yourself with the most diverse, passionate, motivated, engaged, knowledgeable and experienced people possible.
     “A mouthful I know, but an essential mix of requirements for success.
     “In a fast-paced, demanding and continuously evolving world, sustainable results are not possible by controlling and doing everything yourself, and or surrounding yourself with people you like because they always agree with you.

You Gotta Have Heart

     “Success is achieved by ensuring that you have the correct talent in place; they are motivated, understand what needs to be delivered; are always fearlessly challenging the status quo to improve; and are empowered to deliver results.
     “This means you need to take the time to continuously engage with and get to know, understand and develop team members.
     “If you had to ask me as a CEO, how much time should be invested in this activity, I would venture to say as much as 70-80% of your time should be focused here.
     “That is how important it is.

No Fooling

     “Ultimately, the secret to the sauce that brings this all together is your own level of passion for what you are doing, truly caring about people and trust.
     “Without these elements you are doomed to fail.
     “People instinctively know when you are being insincere, and as so eloquently stated by Abraham Lincoln:
          “You can fool all the people some of the time, and some of the people all the time,           but you cannot fool all the people all the time.”
     “Being caring, sincere and passionate are some of the most fundamentally important traits of leadership in my opinion.
     “Many leaders talk about the aforementioned, but few truly get this right, but when they do, the results tend to speak for themselves.
     “Now it does not mean that you have to be a “push over” and agreeable all the time. To the contrary, I have met many tough, demanding and decisive leaders, like Mike Arbuckle, who at their core are passionate, caring and trusting.
     “And I am always impressed by the way employees gravitate towards such leaders, developing a strong sense of loyalty with their biggest fear being not to disappoint them.
     “This in itself speaks volumes.

The PayCargo Phenomenon

     “This is a culture we are striving to achieve at PayCargo, and I believe our success to date is directly correlated to this continuous effort.
     “We ended 2019 achieving our objective to double earnings and EBITA, as was done the previous three years.
     “And yes, we are aiming to do the same again in 2020.
     “Personally, I think we are set to not only achieve, but substantially exceed this goal.
     “PayCargo is growing leaps and bounds, adding additional 6,869 payer and 1,343 Vendor users in 2019, averaging 572 new payer users a month and 112 Vendor users a month – total payer users to date is 19,188 and total vendor users to date is 4,694. And we processed in excess of USD$2 billion through our system in 2019. Another record setting year for the company!

Focus 2020

     “My Americas focus in 2020 will be an aggressive expansion in Canada, and to further increase our market share in the U.S.
     “We are the undisputed leader and most trusted online payment platform in the industry, leading the facilitation of same-day release of cargo.
     “A position that we do not take for granted! We know that in a competitive environment such as ours, it is imperative that we continuously work to better understand and resolve both payer and vendor clients’ payment challenges and needs.

Greasing the Slides

     Our objective is to remove as much of the friction out of the payment process by using leading edge technology and ensuring that we are collaborating with all willing industry stakeholders to achieve a holistic solution that’s transformative and adds value across the entire value chain.
     “Our vision, or if you will ‘Focus 2020,’ is to revolutionize the efficiency of the worldwide movement of goods and material shipped via land, sea or air through the use of our propriety online payment solution.

By The Book

      Lastly Lionel shares some good business reads.
      “Just finished Barbarians at the Gate: The Fall of RJR Nabisco
      “Just started Railroader: The Unfiltered Genius and Controversy of Four-Time CEO Hunter Harrison.”

FlyingTalkers podcast
Tune in to
Will 2020 Feature The Mouse That Roared?
Brandon Lets It All Hang Out
Rx For January-Laughter!

Heavy Lifters At LAX

   It may have just been a publicity gag but the heavylifters and diggers into the ground in this 1950’s picture featured on the Flight Path Museum at Los Angeles International Airport website appears to leave the work of installing airport signage up to some women.
Deborah Flint and Agnes Huff    Well, what goes around as it is said, came around when Flight Path in late 2019 went centerstage at LAWA with a big “open house” party bash that featured Deborah Flint, (left in photo) LAWA CEO, and Agnes Huff, (right in photo) Flight Path Museum Board President in the middle of all the action.
    More than 375 friends and supporters of Flight Path Museum were part of a gala event dubbed “A Global Affaire.”
    Deborah Flint delivered the keynote address at the Flight Path 24th annual fund raiser.
    Flight Path is a wonderful celebration of not only LAX history but also as mentor to the next generation.
    As example, last year more than $17,000 in competitive scholarships were awarded to promising aviation and aerospace students.
    LAWA CEO Flint spoke of the gateway’s USD$14 billion modernization program as guests toured the facility, enjoying a champagne reception and buffet.
    Proceeds from the gala benefit the museum’s mission of preserving aviation and aerospace heritage and supporting educational programs to encourage youth to pursue careers in the industry.
    “We are most grateful to everyone, including our major supporters, who collectively helped make our gala a great success,” Agnes Huff said.
    We also owe a major debt of gratitude to the many generous individuals, businesses and organizations who supported us with tables, silent auction and raffle items.
    “Lot’s of LA glitter at Flight Path’s 24th,” Agnes Huff declared.
    But the tug at the heart was attendance at the party by some folks from The Flying Tigers Club in Los Angeles.
    For years from World War II until 1980, before being acquired by FedEx during the Stephen Wolf regime, Flying Tigers the all-cargo airline anchored its global all-cargo operations at LAX.
    More information about Flying Tiger Line history and current activities of FTL Club: Helena Burke, Membership Director Flying Tigers Club.

Subscribe to FlyingTypers

If You Missed Any Of The Previous 3 Issues Of FlyingTypers
Access complete issue by clicking on issue icon or
Access specific articles by clicking on article title

Vol. 19 No. 1
Will 2020 Be Year Mouse Roared
Chuckles for January 8, 2020
Paths Of Glory—Brandon Fried
Rx for January—Laughter!

Vol. 19 No. 2
It Takes A Village To Ship Air Cargo
Chuckles for January 10, 2020

FT011420Vol. 19 No. 3
Quotable Mae Jemison
Chuckles for January 14, 2020
FedEx & Fred Still Together
White Paper Looks Ahead
Another One Bites The Dust?

Publisher-Geoffrey Arend • Managing Editor-Flossie Arend • Editor Emeritus-Richard Malkin
Film Editor-Ralph Arend • Special Assignments-Sabiha Arend, Emily Arend

Send comments and news to
Opinions and comments expressed herein do not necessarily reflect the views of the publisher but remain solely those of the author(s).
Air Cargo News FlyingTypers reserves the right to edit all submissions for length and content. All photos and written material submitted to this publication become the property of All Cargo Media.
All Cargo Media, Publishers of Air Cargo News Digital and FlyingTypers. Copyright ©2020 ACM, Inc. All Rights Reserved.

recycle100% Green