ATC Aviation Ad

FlyingTypers Logo
Family Aid 2020
   Vol. 19 No. 45
Monday June 8, 2020
If you have any words you’d like to share, any of your own playlists you’d like us to help distribute, or other content that has helped you navigate this difficult time, please share them with us. Air Cargo News FlyingTypers hopes to be like an online hearth for our cargo family. #AirCargoCoronaContent

PayCargo ad

Jessica Tyler

With all of the difficulties people are facing in our industry these days, here is some great and hopeful news.
     Jessica Tyler will assume the role of President of American Airlines Cargo.
     The announcement expected in a few days will see Rick Elieson, current AA Cargo President capping a three-year tour of dramatic change for cargo at the carrier, moving on to work his magic for AA’s frequent flier program.
     We will talk about Rick later, but today this is about Jessica Tyler
     Not only will she be the first woman President in the 76-year history of AA Cargo, but FT learned she will additionally have expanded responsibilities over American's passenger operations.

One Smart Cookie

     We have covered Jessica since she served as American Airlines Managing Director of Cargo Culture and Transformation, where she led the implementation team in a very successful collaboration effort after the carrier chose IBS, to become one of a handful of carriers to leverage all of iCargo’s various modules.
Jessica was a key player as the airline moved toward a true end-to-end platform from booking to accounting and everything in between for air cargo.

The AA Cargo Control Center

All About Teamwork

     “I love supporting the teams that are driving culture and transformational efforts within our business,” Jessica said in 2018 describing the IBS integration effort.
     “So while my title seemed a bit fancy, it means that my team gets to think about and implement ways to support our people (no, I’m not HR) and how we move our business forward every single day.”

Lessons Learned

     “We certainly created some best practices for others to use, but we also created a lot of lessons learned that others benefited from as well.
     “One of which is, don’t underestimate change.
     “What seems like a minor change on paper can be a major change for the human being experiencing it.”

Carrying Change Forward

     Last October we spoke to Jessica in Dallas, (then VP Strategy & Development since September 2018) where we spent a few days.
     We were struck by the level of excitement and purpose as Jessica and team shared some thoughts.
     Jessica is such an amazing leader; she is inspiring and driven.

Tackling The Paperwork Jungle

     “When I first started supporting our transformational group,” she said, “I’d been around a bit so I understood the amount of paper in our process, or so I thought.
     “When you follow an auditor around, you see paper that supports the paper and we make an extra copy of that paper so that we can keep that on file.
     “You also see the files of paper that we have to keep around to show we follow policy and regulations.
     “I think if we can leverage technology more in this industry, it not only helps the environment and makes it easy to share and utilize information, I think we actually make this industry even safer than it is today (and it’s already safe!).”

Work Smarter Simply Adds Up

     “We could repurpose the human energy put into checking all the paper, to let humans do what they do best—share and learn from each other.
     “We should be putting our energy into teaching and supporting the teams that have to execute on the complex policies and regulations that we have in this industry,” Jessica Tyler said.

Jessica & Family Values

     “Honestly, my ‘look to’ role models are my parents. I admire the incredible sacrifices they made along the way to raise four children.
     “They owned a small business for 40 years and the work ethic, the constant reinventing of their business to stay competitive, the way they merged work and life, and the importance they put on education, are all things I try to emulate as a mom, and as a leader that supports super-talented people every day at work.

Diversity & Women in Air Cargo

Jessica Tyler and family     “I don’t love generalizing about any ‘group’ of people.
     “To say ‘women are talented at X’ is weird to me.
     “I get that men are from Mars and women are from Venus (remember that book!?) and that there are some real differences—believe me, I live with three sons, a male spouse, and a male dog, so I get it.
     “To me, diversity is about variation of thought, perspective, experiences, talent, etc. and it’s really hard to fully get that without a lot of different ‘groups’ represented.
     “It’s about coverage, not numbers.
     “One of my very first large integration meetings at American was a gathering of all the various leads from different divisions, maybe 75 people in all.
     “There were very few women and very few people under the age of 50.
     “Those were the ‘groups’ I could visually see underrepresented, but I’m sure there were other diverse experiences we were missing and I’m sure there were other diverse talent/experiences that were present that I couldn’t see with my eyes.
     “I typically don’t notice things like that, but it was so evident it was hard to miss.
     “That was some years ago and I’m happy to say that today we are way more focused than ever on the diversity needed to make this great company even stronger.”

Why The Math Matters

     “I love math, but not in the way that most math nerds love math.
     “I love a good debate around chaos theory. I believe that order is possible in the midst of mayhem.
     “I honestly think a mathematical mind is what keeps me calm in the midst of craziness.
     “I don’t love spreadsheets or modeling or any of that, what I love about math concepts is that no matter the challenge if you work creatively enough, you’ll find a fit—a model, a structure, or a framework. It might not be perfect, but it might just get you there—you’ll see the order out of what was once clutter.
     “All life and work challenges are that same way.
     “There is always a way, no matter the challenge.
     “I don’t use all of the upper-level math I learned, but I definitely use the concepts all the time.
     “I think of culture like a network (and not in the airline sense of the term).
     “I’ve always thought of leaders as the nodes in a network.
     “Formal and informal leaders are the hubs of care, influence, and information.      “They are the connectors.
     “Just like we think about ways to optimize our hubs as an airline, I think about how we equip and support the critical nodes of the people network.
     “If they aren’t supported and ready, the network of people falls apart.
     “If you support those critical connectors—the people hubs of the network—the right way, anything is possible.”

It Takes Good Timing

      Jessica who takes command of AA Cargo as the world recovers from the worst global pandemic in recent history, an event that has impacted the airlines like no other, went on the record with these thoughts two years ago.
      Fast forward to the Summer of 2020 and here is someone whose words seem to get it about the world of tomorrow.
      Jessica is no overnight sensation but rather a transformational leader in a time of change like no other.
      “Our projects and the people involved are what I think about as I fall asleep and it’s first on my mind in the morning.
      “Every single day our team is working to ensure that not only do we have a smooth technology transition, which is complex enough to cause stress and angst, but most importantly, that our team and customers are ready when they need to be.
      “Taking care of our team and involving everyone along the way so that we all own this transformation is an every-day priority.”

Good Timing

Chuckles for June 8, 2020

Qatar Airways
  Anybody that remembers the children’s book, “The Little Engine That Could” might recall a rhythmic verse in that lovely tome as the “little engine” at work pulled an overpowering load of toys up and over a hill and puffing out a chant,
  “I think I can, I think I can, I think I can!”
  Word June 4, that Qatar Airways from Doha, Qatar has stepped up and now is the largest carrier of passengers and air cargo flying anywhere in the world, raises the question, is there any challenge that this inventive, determined airline cannot overcome, or at least figure out a way to pilot itself through?
  First, came the beef with Saudi Arabia wherein QR for the past two years has had to fly a circuitous route in and out of Doha avoiding Saudi airspace.
  During that time Qatar Airways, through superior leadership, determination and astuteness has grown steadily in both passenger and cargo rankings, and has not only passed all other carriers in the region like they are moving in the slow lane, but has also become the class of the industry worldwide.
  Post pandemic, when the carriers with several hundred aircraft jump back into flying again, Qatar Airways will be repositioned, but no doubt the airline that knows it can, putting attitude above altitude, is right sized, on the job and ready for anything.
  Of course it can.
AGI Mask Fashion
Here comes Summer and Alliance Ground International “Mask Fashionista” is styled and ready for the warmed-up weather.
AGI moves cargo from the ground up at several key USA gateways including MIA, LAX, ORD, JFK and more, reports Warren Jones, VP Business Development.

FlyingTalkers podcast
Tune in to

Pay Me My Money Down
Count The Money


Subscribe to FlyingTypers

Virgin Cargo Flying High

Dominic Kennedy     Right now as the airlines struggle to get back to where they once belonged passenger wise, Dominic Kennedy, Managing Director of Virgin Atlantic Cargo while reflecting on a pretty good month of May looks to double down the impact his group of logisticians are delivering to the airline.
     “May was an historic month for our cargo business, which is a quite remarkable achievement given the current trading environment.
     “As well as demonstrating our customers’ confidence in Virgin Atlantic, this is a tribute to everyone in the airline who remains so committed to maintaining our customer offering despite the uncertainties which persist in the market. June will see this offering grow again and we are hoping for similar customer support now we have proven the resilience of our cargo-only flying program with a total of 601 flights – 597 cargo-only services and 4 repatriation flights for the UK’s Foreign & Commonwealth Office (FCO).
     Upcoming June Virgin Cargo Action Plan:
     • June launch of daily flights connecting London Heathrow and Beijing
     • Virgin Atlantic’s first-ever flights to Brussels, arriving from New York JFK before connecting directly to London twice-a-week.
     • Three flights a week to Chicago, began service Thursday June 4.
     • Increased Mumbai services to three a week, with UK departures every Monday, Wednesday and Saturday from June 6
     • Three-times weekly London-Atlanta flights from June 9
     • A return to Nigeria with weekly Lagos flights to and from London
     • Increase to daily flights to and from Hong Kong
     “Our growing schedule means cargo customers now have access to direct cargo capacity connecting London, New York JFK, Los Angeles, Chicago, Miami, Atlanta, Johannesburg, Tel Aviv, Lagos, Mumbai, Shanghai, Hong Kong, Beijing and Brussels.
     Kales Airline Services, Virgin general sales agency in Brussels will market VS Cargo increased direct capacity in Belgium.”

If You Missed Any Of The Previous 3 Issues Of FlyingTypers
Access complete issue by clicking on issue icon or
Access specific articles by clicking on article title
Vol. 19 No. 42
Take These Words To Heart
Air Cargo's Intrinisic Value
Truckers Invite Children Into The Picture
Chuckles for May 21, 2020
Remembering Jack Zembeck
Don't let the Parade Pass you by

Vol. 19 No. 43
Biometrics Busting All Over
Forwarder Dilemma Post COVID-19
Chuckles for May 27, 2020

Vol 19. No. 44
Pay Me My Money Down
Always Issa
Chuckles for June 3, 2020
UK Takes A Bite Out of Crime

Publisher-Geoffrey Arend • Managing Editor-Flossie Arend • Editor Emeritus-Richard Malkin
Film Editor-Ralph Arend • Special Assignments-Sabiha Arend, Emily Arend

Send comments and news to
Opinions and comments expressed herein do not necessarily reflect the views of the publisher but remain solely those of the author(s).
Air Cargo News FlyingTypers reserves the right to edit all submissions for length and content. All photos and written material submitted to this publication become the property of All Cargo Media.
All Cargo Media, Publishers of Air Cargo News Digital and FlyingTypers. Copyright ©2020 ACM, Inc. All Rights Reserved.

recycle100% Green