Talk about a baptism by fire.
One day Gareth Joyce
is sailing down a long ribbon highway as president
of Mercedes-Benz Canada Inc., and the next he is
flying through some of the more turbulent airline
business years as president of Delta Cargo.
is undergoing a transformation,” Mr. Joyce
said in an exclusive interview. “We are building
a business that is innovative, thoughtful, and reliable.
are already getting to their destination more reliably
than any other global U.S. carrier; now we have
to deliver that same level of reliability to our
“We have used
2016 to learn and listen.
“We are out
in the marketplace asking our customers what they
would like to see and plan to build our business
around their needs.”
Same Day Service
“A great example of how we intend to leverage
these lessons is the launch of DASH Critical &
Medical, the first fully GPS-enabled, same-day product
offered by a U.S. freight provider.
“With a strong
network and enhanced connectivity through SkyTeam
Cargo and our JV partners, we make routing efficient
and more cost effective.
for 2017, Delta Cargo will continue to enhance and
differentiate our DASH products to enrich our domestic
we are testing new services that better meet the
needs of our customers and we look forward to sharing
more details in 2017.”
“At Delta Cargo, we see freight forwarders
as critical partners in our success as we are working
with these key stakeholders to improve our business
and ensure that it better meets their needs.
Difference Comes Into Focus
“Our vast network sets Delta apart from the
“We offer a
range of products and services, continuously assessing
which of these are most valuable to our partners.
For instance, Delta
Cargo is well down the path of CEIV certification
across our network to support best in class Pharma
shipments in all of our hubs and major gateways.
“We are also
moving to 24/7 customer service support for both
our Call Center and Day or Departure team.
“We are building
a Cargo team that can deliver unparalleled reliability
for our customers and that will serve to further
distance Delta Cargo from our competitors.
beyond Delta Cargo to our strategic and JV partners
as we work to create the best cargo experience.”
“Innovation is a brand promise with Delta
and we’ll be delivering on that with Delta
Cargo moving forward.
“For us, innovation
means that we can develop, test, and introduce products
and services that better meet the needs of our key
“We are working
to provide greater visibility to shipments along
customer experience, technology investment, and
metrics-driven performance, we are building a cargo
provider that puts the customer first and earns
their loyalty through outstanding performance.”
“As an industry, air cargo can work to better
meet the needs of our customers.
To Do Business
AWBs, simplification, and automation are key themes.
should continue discussing policies that impact
the air cargo space to make it easier to do business
“Delta Cargo brings differentiated products
and services tailored and developed around customer
needs, like our 24/7 customer service support.
benefit from our technology investment in track
and trace and specialized product development in
areas such as Pharma. Delta is continuing to expand
internationally and as the airline looks into new
opportunities to connect the world, Delta Cargo
is becoming more connected with global trade.
in 2016, Delta operated nine new international segments,
providing more connectivity into Germany, Italy,
Japan, and France.
Delta has seven newly announced routes, with three
new markets. Also in 2017 Delta commences accepting
delivery of 25 A350 aircraft, enabling further expansion
of our cargo offering, alongside our JV partners,”
Gareth Joyce concluded.