Left to right—Cargo iQ's Executive Director Ariaen Zimmerman, Alex Papworth, Manager, Business Assurance, Virgin Atlantic Cargo and Laura Rodriguez, Implementation and Quality Manager, Cargo iQ.

   “We are passionate about great customer service and consistently meeting our customers’ expectations and we need the tools to meet this promise,” Dominic Kennedy, Managing Director, Cargo at Virgin Atlantic declared accepting IATA Cargo iQ certification.
   The IATA Cargo iQ audit conducted by SGS Société Générale de Surveillance SA revealed Virgin Atlantic’s performance against delivery commitments created at the time of each customer’s booking.
   As the picture reveals everything came up aces!
   “We are very proud to reach this important milestone,” Alex Papworth, Manager, Business Assurance, Virgin Atlantic Cargo declared.
   The Virgin Cargo quality management system has undergone a vigorous audit and our subsequent certification reflects our commitment to putting our customers at the heart of everything we do,” Alex added.