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Geoffrey FIATA Fellow
   Vol. 15  No. 44
Wednesday June 8, 2016

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Delta Dream Team

The Delta Cargo Dream Team—From left to right, Maurice Fuchs, Global Account Manager; Jeffrey Elder, General Manager – Cargo Sales Development; Irina Koeppen, Regional Manager JV Cargo Performance & Special Projects; Alex Clayton, General Manager – Marketing & Vertical Sales; Kazumi Sakuhara, Manager – Revenue Development of Temperature Controlled Products; Gareth Joyce, President – Delta Cargo; Charlie Sferlazza, Global Account Manager; Michael Hatfield, General Manager – Global Accounts; Jon Corbi, Global Account Manager.

     Gareth Joyce has served as the President of Delta Cargo for almost a month now. In that time, he has worked continuously with the Cargo Sales team to strengthen the logistics arm at Delta, focusing on bold, new strategies that engage the Delta customer.
      In an air cargo world of choices, Gareth is happily accepting the challenge to drive shippers to Delta.
      “We have an opportunity to make Delta Cargo an entrepreneur inside of Delta,” Mr. Joyce declares.
      “My goal is to create a nimble, profitable, and agile business that can cut through the jungle a little quicker, perhaps, than Delta Air Lines as a whole.
      “Delta Cargo has the potential to redefine the product and service we offer. We have an opportunity to make this business far more customer-centric and consumer-oriented.”


Fly Drive

      Mr. Joyce traded wheels for wings in May, leaving Mercedes-Benz Canada, where he served as CEO and President, to join Delta.
      “At Mercedes-Benz we led a very complex network of business functions that included moving 60 million parts around the country, doing 2.5 million services on cars, and supporting nearly 2 million call center customer interactions each year.
      “Transporting parts is a core component of machinery behind a service organization that is there to delight customers.
      “More than logistics, Delta is centered on service.
      “Great service is delivered when three components hit the target simultaneously: strong and stable processes and systems combined with highly capable and motivated people.
      “All three of these apply to our challenges within the cargo business.”

Gareth Joyce


Assets & Service Delivery Focus

      “My early impression is that we need to double down on our greatest strengths.
      “There are two key priorities.
      “Priority one: leverage Delta’s domestic network.
      “Delta offers more than 5,000 flights a day in the U.S. and we need to better manage that capacity for our customers.
      “Priority two: think global. 
      “We have to build from our domestic capabilities and enhance the international community, leveraging our joint venture partners to grow relationships with customers and become their preferred carrier over the long-term.
      “I want our customers to come to us with new business because they know we’re the best.
      “When you’re delivering a product that your customers celebrate, you’re doing it right. I’m challenging my teams to ask questions and deliver ideas that will make Delta Cargo head and shoulders above our competition in service delivery.
      “In a market that is oversaturated with capacity, if we get this right, we have a better chance that customers will bring their business to us through value creation and not just price.”


First Impressions

       “The leadership inside Delta that I’ve encountered is inspiring.
      “There’s an executive leadership team here that has humility, vision, appetite for measured risk, and a true sense of caring for the people in Delta.
      “My biggest leadership challenge inside the cargo business will be to make sure that leadership strength is cascaded into our organization.
      “I’m a leader that plays to win and I really play hard to win. But I always play by the rules.
      “I ask my teams to play hard and leave nothing on the field.
      “And if you lose, that’s okay, but you have to reflect on the game you’ve played to see where you can improve.
      “I’m in the game right alongside my team and lead through action.”
Geoffrey



Air Cargo News 40th Anniversary Issue


Sounds of Silence

  For as long as anyone can remember, Lufthansa Cargo has been out up front with the media, hosting events for the industry and press whilst promoting its offering and industry issues, at times seemingly all by itself.
     But for most of the first half of 2016 and indeed the last quarter of 2015, the German national carrier was suddenly and uncharacteristically silent, having adopted an abnormally low-key public image. Reportedly, an extended period of top-to-bottom, self-examination has been underway for the airline.
     There are some other issues as well, as one source confides:
     “Their ongoing labor issues with pilots, mechanics, ground staff, and flight attendants are avoiding broad public attention.”
     “On the cargo front, Lufthansa retired two M11Fs and they will retire more,” the source said.
     “Three engines and all that points to the LH cargo fleet shrinking to maybe 12 aircraft by 2020, preferably all 777Fs.”
     “Lufthansa Cargo is looking hard at expanding their network, including joint ventures, codeshares, block spaces, and developing alliances such as are now being worked up and have been reported with United or All Nippon.
     “Whether or not that will work is going take some imaginative development followed by a wait-and-see timeframe.
     “Once upon a time there was a multi-airline cooperation branded WOW that, on balance, was less than some hoped,” the source said.

Oscar


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Still A Thrill

    “We’re thrilled to welcome Edelweiss Air back to Calgary,” said Senior Vice-President and Chief Commercial Officer at Calgary Airport Stephan Poirier. Edelweiss Air commenced non-stop seasonal A330 service from Zurich running twice weekly from June to September.



One Roof Safe At Home

      This month Air France-KLM Cargo takes responsibility for all sales activities, bookings and enquiries for Delta Cargo in France and Germany. In May AF/KL took on the same activities for DL in Belgium under the Joint Venture’s emerging ‘one roof’ strategy.
Kristin Colvile      Kristin Colvile, Managing Director – Delta Cargo Revenue Management and Sales likes it.
      “As we progress towards a fully-integrated AF/KL/DL sales force in Europe, we will provide our customers with a combined Transatlantic network covering all major cargo markets in the U.S. and Europe, greater peace of mind for re-protection across the entire JV network and more flexibility and convenience with a one-stop shop for all their cargo needs.
      “Working together is a formula for success, and we will continue introducing the one roof strategy across Europe,” Kristin said.
Geoffrey

Chuckles For June 8, 2016

 


Defused

     An evacuated part of the airport in Hanover, Germany, shows empty seats after a recently discovered American bomb from World War II was defused late last month.
     The town council in Langenhagen, where the airport is located, said the bomb squad unearthed and defused a 250-kilogram (551-pound) U.S. bomb. It was discovered during a repaving project.
     More than 70 years after the end of the war, unexploded bombs are still regularly discovered during construction work in German cities.


Champ Comes Home

  The Champ Comes Home… An Eastern Airlines charter brings Mohammed Ali home to Louisville, Kentucky, from Phoenix, Arizona, where he died on Friday, June 3. The sports world along with much of the rest of the planet is mourning the loss of “The Greatest.”
  This Friday, June 10, in Louisville, Kentucky, the public will bid a final farewell in a memorial service celebrating the life of Ali. President Bill Clinton and others will be in attendance.
Geoffrey


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Publisher-Geoffrey Arend Managing Editor-Flossie Arend
Film Editor-Ralph Arend Special Assignments-Sabiha Arend, Emily Arend Advertising Sales-Judy Miller

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