Virgin Cargo and Accenture, a plus plus for everyone.

     “Our entire business model is based on giving customers more choice and flexibility, whether this means more routes and frequencies, new products and services, or the ability to interact with us in the way they want to do business,” said Dominic Kennedy, Virgin Atlantic Managing Director, Cargo as VS unveiled a smashing new advancement as first to adopt Accenture’s cloud-enabled, end-to-end AFLS 8.0 cargo management platform to spearhead its digital future when it goes live in early 2020.
     Virgin Atlantic Cargo’s digital transformation, once the system is fully operational, based on the release of subsequent phases, will be able to interface directly through APIs and connect with the airline’s new web platform for pricing, bookings, allocations, and operations, while ‘live chat’ and Chatbots will offer 24/7 interaction based on each customers’ communications preferences,” the carrier said.
     ”We want our customers to experience great service.
     “In 2019 we are making positive progress in many areas, but to modernize and future-proof our business, we need a far-reaching digitization program that allows customers to interact with us in new and innovative ways by offering them the opportunity to do everything they do with us today by phone and email via a digital platform.
     “So this commitment to the future is the natural next step.
     “I am really looking forward to having real-time intelligence to make the most informed business decisions.
     “The AFLS 8.0 platform will accelerate our digital transformation and give customers even more reasons to choose to work with Virgin Atlantic Cargo,” Dominic Kennedy declared.
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