“When we review 2020,” Ingo
Zimmer, CEO of leading global innovator ATC Aviation Services, the GSSA
force in European Cargo that has grown into the global leader during the
past dozen years, “we first remember all the people who suffered
and died during this terrible pandemic.
“Our thoughts are with their relatives
“Fortunately,” Ingo said, “at
ATC most of our team members who were infected with COVID-19 were able
to ride it out and recovered completely.
“But there is no letting our guard
down, as 2021 gets into a rhythm.
“ATC, as example, continues our weekly
COVID CALL, wherein our global family of country-managers update on the
local situation and actions taken.
“A key element in our strategy from
the outbreak of the pandemic was repositioning our team into home office
operations. That very early move that continues in 2021 softened the impact
of the raging virus.
“For team members who remained at
the office we instituted weekly shifts under closely watched conditions
with all the defensive sanitary conditions for better control of possible
“But we didn’t take “home
office” for granted either.
“People have space in their ultimate
sanctuary, their homes, allotted for living.
“To make the transition from the office
easier and more familiar, we handed over office equipment, including ATC
laptops and personal computers and also even office furniture for use
The idea out of the gate as COVID hit that
continues today is a team at ATC Global that is well prepared and equipped
to be both comfortable and efficient with hardware anywhere.
“No laptops on an orange crate at
ATC Home Office,” Ingo Zimmer smiled.
Digitization Business As Usual
“All during the pandemic, the ATC
experience, due to our belief and investment in an industry-leading, high
grade of digitalization, has allowed for smooth sailing in every aspect
of our offering.
“The past year underscores that even
after the Covid 19 crisis has passed, Team ATC will continue with our
home-office concept for some of our employees.
“The idea here is not unique.
“We take what we have learned from
this otherwise jarring and life-changing, year-long experience and are
working to provide the best creative environment for all of our transportation
“The results up and down the line
tell us, that as a company, our attention to people first is a formula
that works for customers and employees alike,” Ingo said.
“Our acclaimed ATC COVID-19 Task Force
handled an amazing number of PPE charters.
“ATC innovation logistics in 2020-21
have filled the skies with freighters and phreighters full to the brim
with pharma, masks, gloves and ancillary equipment.
“ATC has flown relief material in
never before imagined quantities between the continents.”
Looking At Tomorrow
“Looking to the future as the threat
from the pandemic subsides, we expect less activity in vaccine shipments.
“Firstly, because although not predicted,
the need for capacity has been lower than expected.
“You can ship a million doses of vaccines
on a single B787 pax freighter.
“Secondly, we note that most of the
transportation agreements are directly between governments and national
“But I believe that digitalization
was the most important challenge we have addressed with some very positive
results, that have been critical to our success.
“Just in time, you might say, new
reservations software was up and running after being efficiently implemented
in our 34 ATC country organizations worldwide.
“We also moved to Microsoft 365 cloud
“Power BI is a software to visualize
information that ATC has linked into a data lake that now contains all
financial information as well as market information and statistics.
“These digitalized tools of the trade
that will one day become normal with others, are up and running today
“In enhancing digitalization in transportation,
there is no hocus pocus.
“Information transparency benefits
our service partners and is a helpful tool for our sales departments and
our effort all around.
“Right now, the ATC reservation department
bots transfer information into our customers’ systems and that eliminates
the need for costly manual double entries.”
Leading The Way In GSSA
“In 2021, ATC is among the first Cargo
GSSAs offering a global e-booking solution.
“Within the next 14 days in March
will see the roll out in all 50 offices in 34 countries where we operate,
so that airlines represented by ATC can easily book via our ATC webpage.”
ATC Works Together As Partners
“Just like all stakeholders in our
industry ATC has suffered from loss of capacity due to reduced passenger
“But always working in close contact
and complete cooperation with our airline partners we continue to pioneer
inventive solutions put into force by the best, most experienced and dedicated
team of transportation specialists in the world.
“We have managed the yield and our
airline customers have benefitted.”
ATC Delivers No Excuses
“Last year during 2020, ATC business
was strong and much better than the market.
“ATC turnover was 235,000 tons of
air cargo generated.
“For our airline customers however,
the greatest satisfaction is that our efforts impacted the world in a
positive way as it struggled to manage the terrible crisis.
“As we are celebrating Women’s
Month right now, I would like to say, being in the industry for more than
30 years I have met a lot of great woman in leadership/management positions.
“In our 54 offices around the world
we are pretty much equal when it comes to gender balance.
“However, we still have room for improvement
in terms of women in management positions.
“One particular person that I must
acknowledge is Dagmar Hanau, known for her open, friendly manner and warm
hearted and professional behavior.
“She gives everybody a feeling of
“She works with great commitment and
always sets a good example. Her ability to correctly assess the strengths
and weaknesses increases the productivity of the teams she works with.
“With her eloquence and determination,
she is particularly impressive in international projects. Her unconditional
loyalty to the goals and values of our company qualifies her as a top
“We benefit from her self-awareness,
empathy and social skills that helps to navigate complex situations.
“She is the heart of our company.”
The Year Ahead
“Outlook for 2021 is very good,”
Ingo Zimmer declared.
“In January and February, ATC achieved
pre-COVID period tonnage numbers and the demand and yields are still very
“Cargo tenders are on a very high
“Some passenger airlines converted
pax aircraft into freighters or even bought freighters.
“No doubt, after 2020 airlines are
under some mandate to control costs, and this presents an opportunity
for good and reliable GSSA solutions.
“We are here to help, ready, willing
“ATC continues building because it
wants and is able to handle more business,” Ingo Zimmer concluded.