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   Vol. 16 No. 54
Thursday June 15, 2017

Gisela Schork

     Amid all the pretzels, beer, big booth stands, and hopes and dreams of our every expanding industry at last month’s Air Cargo Europe, thoughts often drifted a bit wider as we said, “Hello, Germany.”
      We were there in the thousands, acting local behind heaping plates of that particular May German delicacy, white asparagus (spargel). Between mouthfuls we thought global, wondering whether spargel could be a moveable feast, and if so how could we get this wonderful and special vegetable out to the rest of the world?
      No doubt.

Imagining The Possibilities

      Which brings us to Gisela Schork, Regional Manager, Cargo Sales – Germany and Switzerland for American Airlines Cargo.
      This lady has seen both sides of the shipping equation—as a forwarder and an airline.
      “My sister,” Gisela told FlyingTypers, “used to work for a forwarding agent at Frankfurt and at the age of 16, I took an opportunity to work there as a trainee for a couple of weeks.
      “I was attracted by the international, multilingual, and time-sensitive environment, which seemed very appealing.
      “I came to the conclusion that I wanted to work in the industry, too, and started my cargo career as an apprentice with a U.S. forwarder.”
      “I strongly recommend a career in air cargo as globalization and international trade is an education unto itself, adding perspective about the world we live in.”

Gisela Gets It

      “For me starting in forwarding like I did and moving into air cargo offers experience on both sides of the fence.
      “I can look at a forwarder partner and say ‘I get it’ when shipping issues are discussed, so ongoing understanding of our major customers’ requirements drives everything we do here at AA Cargo Germany,” Gisela declared.

The Importance Of Frankfurt

      “First, last, and always,” Gisela assures, “Frankfurt (FRA) is a very important station for us and our gateway into Germany.
      “We’re strongly committed to growing our business in Germany and will continue utilizing our FRA lanes for the transport of high-demand commodities, such as automotive parts and pharmaceuticals.
      ‘The good news is that our team recently moved to a larger facility to accommodate the growing business, but no other plans are in the works.”

Trade Lane Booming

      “All of our Frankfurt-U.S. services to Charlotte (CLT), Dallas/Fort Worth (DFW), and PHL are comparably sized.
      “They each offer great opportunities to serve very different, diverse, and large markets throughout the United States and even into Latin America with our extensive widebody network there.
      “As a result of having direct, same-day connecting flights via DFW to Santiago (SCL), Buenos Aires (EZE), and Sao Paulo (GRU), we were able to constantly grow our market share in 2016.
      “Now, these South American destinations are key destinations for us.”

The Plus Benefit At FRA

      “Recently (as mentioned at the top), we’ve benefited from WPS’s acquisition of Fraport.
      “Now AA Cargo benefits from positioning our air cargo operations via a much bigger, newer facility with cooler capabilities, dedicated high valuable cargo area, and a far more fluid process in receiving shipments.
      “Today American Airlines Cargo’s transfer facility at FRA saves time and money by streamlining the process to and from aircraft.”

Best In Show

      “We moved in 2016 and I believe we are now delivering the best customer service in the market.
      “Our enhanced cargo operations in Frankfurt have been a really great, very positive change for us.”

Too Cool For School

      “Germany,” Gisela Schork said, “is traditionally a very strong pharma market, where a sophisticated customer base is looking for a seamless supply chain for their products.
      “AA Cargo has put into operation enhanced cooler facilities at PHL, DFA, SJU, and elsewhere in the U.S. that are key to our service offering and all are potentially interesting to German customers.
      “We are already seeing the benefits in terms of new business and increased shipments.
      “Pharmaceuticals are the main products that require temperature control from the German market, and as we leverage our brilliant network and enhanced capabilities with the traditional can-do attitude at AA Cargo we are finding more and more service partners ready to get it on American Cargo,” Gisela said.

Why American Cargo?

      “Everybody from the ground up and especially our dedicated customer service team is always reachable, and we benefit from a very close relationship with stakeholders in the forwarding industry.
      “The other key factor would be the reliable service offered across the entire American network, which is one of the most important things to our customers.”

Who Loves German Cargo?

      “My team,” Gisela smiles, “is not only focused on Frankfurt, but all other German airports, too.
      “Our German operation may be headquartered at FRA, but we now conduct frequent sales calls with forwarders in Hamburg, Hannover, Düsseldorf, Berlin, Cologne, Munich, Stuttgart, and Nürnberg.
      “I am a firm believer in showing our faces in front of all our customers on a regular basis.
      “To be personally known is still a really positive asset in our increasingly computerized environment.” 

Better Air Cargo

      “We are now customizing certain products to better meet (and exceed) our customers’ expectations.
      “That means we are more in tune with our service partners’ needs and can better service their requirements.
      “We know getting things right all around is an ongoing effort that involves both airline and customers.”

The Agent's Creed

      “As we do not approach shippers with direct sales activities, the forwarders are still, and will continue to be, the prime customers/partners for us,” Gisela Schork insists.
      “We value our partnerships with them and their customers, the shippers. “Collaboration between all three is increasingly important, but each party still has a well-defined role to play.
      “As an airline, service reliability combined with excellent customer service is essential to keep these partnerships alive and that’s where we focus.”

Last Words

      “We should never forget that air cargo is still a people business.
      “Personal relationships with the forwarders—regularly meeting them in person and talking to them directly—cannot be underestimated.
      “I am a great believer that there is no substitute for the hands-on approach,” Gisela Schork said.

LAACA Air Cargo Day

     Go Clubbing… One of our favorite air cargo clubs, the Los Angeles Air Cargo Association (LAACA) hosted a very successful 2017 Air Cargo Day at the Manhattan Beach Marriott.
Amy Grat David Gibson     On June 8, at the LAACA Luncheon meeting, Aeronet Worldwide’s David Gibson (left) took the reigns from Amy Grat, (right) Chief Executive Officer at International Trade Education Programs, Inc. (ITEP), University of Southern California, as new LAACA President. Daniel L. Gardner, President of Trade Facilitators, Inc., was also present and delivered a speech entitled “How Amazon is Disrupting The Logistics World.”
      LAACA annual membership dues are $100 for Standard Membership or $250 for Corporate Membership per calendar year. The Annual Membership drive starts this October for the coming new year. 
      LAACA does great work, has scholarship funds, and its members are involved in all kinds of community outreach.
      Meeting/luncheons are held at the Belamar, a stylish hostelry located in Manhattan Beach with a sleek farm-to-table restaurant, on the second Thursday of the month in March, June, September, and December.
      All are welcome.
      The luncheon is $45 for members and  $55 for non-members.
      LAACA also holds “mixers” several times a year just for fun, including an annual trip to witness the LA Dodgers in action.
      More: https://www.laaca.us/

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British Forwarders In Brexit Watch
     Assessing the year since the UK decided to exit the EU, British International Freight Association (BIFA) Director General Robert Keen walks softly but carries a big stick in Euro shipping circles. In the latest update/position of the British Freight Forwarders, he stated, “In the year since the Brexit vote, the UK has been in a period of great uncertainty on the political front and we hope that the new government of whatever hue is ready to confront the massive decisions that now need to be taken.
      “Other than the huge issues concerning international trade surrounding Brexit negotiations, we urge the new government to stop procrastinating over the expansion of UK aviation capacity and move forward with the recommendations made by the Airports Commission to expand Heathrow airport.
      “As the trade association that represents the UK’s freight forwarding community, BIFA will continue to lobby the new government to make sure that it understands that the UK’s freight forwarding community is the engine of Britain’s international trade.
      “On Brexit, BIFA has avoided making speculative statements with so many unknowns, but in the run up to the UK’s exit we will be campaigning to ensure that the new government understands that overcomplicated trade procedures cannot overburden the movement of the UK’s visible import and export trade.
      “We will be counting on the new government to show that the UK is still a confident, outward-looking trading nation, still capable of taking bold decisions that have a direct positive effect on the UK economy, its international connectivity, and reputation.”
Qatar Naumbers Up
Qatar Airways released startlingly positive numbers for its fiscal year and also addressed the recent blockade of air space and operations into Saudi Arabia and elsewhere as announced on June 1. It continues to operate to the rest of its network as per its published schedules with day-to-day adjustments for operational and commercial efficiencies.

QR Numbers Up

     Qatar Airways said it achieved a 21.7 percent year-on-year net profit increase between April 1, 2016, and March 31, 2017, as revenue rose 10.4 percent.

Celebrating Its 20th Anniversary

      Qatar Airways Group Chief Executive, His Excellency Mr. Akbar Al Baker, noted: “Our annual results once again reflect the success of our expansion and growth strategy that has seen the Qatar Airways Group grow from a small regional airline into an aviation powerhouse over the last two decades.
      “As we celebrate our 20th anniversary in the industry, I am proud to share our annual results with the world so that they can see how far we have come as an airline group and how our dedicated team of more than 43,000 employees has worked together to make Qatar Airways the huge success it is today.”
      During the fiscal year 2017, the airline continued to build its global network, adding 10 new destinations: Adelaide, Australia; Atlanta, United States; Auckland, New Zealand; Helsinki, Finland; Krabi, Thailand; Marrakech, Morocco; Pisa, Italy; Mahé, Seychelles; Windhoek, Namibia; and Yerevan, Armenia.
      The airline has also announced that it will launch a record number of 24 new destinations in the next year, including Dublin, Republic of Ireland (began June 12); San Francisco, United States; Rio de Janeiro, Brazil; and Santiago, Chile.


If You Missed Any Of The Previous 3 Issues Of FlyingTypers
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Vol. 16 No. 51
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Chuckles for June 5, 2017
Indicate Strong Cargo Rules 2017

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Chuckles for June 8, 2017
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Vol. 16 No. 53
Hong Kong Forwarders Eyes On The Prize + Pumping Traffic
Chuckles for June 13, 2017
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The Art Of The Parody

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