Vol. 8 No. 41                                            WE COVER THE WORLD                                                         Monday  April 13, 2009

Trucking On With Lady Truckers

     In America, there is a California based air cargo company called Jet Airways (www.jet-airways.com) with no connection to an airline of India with the same name.
     Jet Airways that operates trucks and specializes in single source logistics is headed up by not one, but two women who say that the way they have “made it” in a male dominated industry, is by building on the principle that the Golden Rule applies to business as well as to life: "Treat your customers the way you like to be treated."
     Founding partners Tammy Zwicki, CFO (In photo left) and Monika Lutz, CEO (in photo, right) bring with them plenty of combined industry experience.
     They are renowned for their ongoing dedication to excellence and unwavering commitment to their customers' satisfaction.
     Monika Lutz, CEO is the Chief Executive Officer at Jet Airways.
     In addition to her many executive responsibilities, Monika plans strategic direction, builds overseas client relations and manages the sales and marketing of the company.
     She also hires and trains General Sales Agents and all customer service representatives.
     Monika oversees the customer service department in a hands-on daily basis as well.
     Ms. Lutz has over 25 years of experience in the airfreight business. Previously, she had worked as a customer service representative at Korean Air in Los Angeles and gradually stepped into a road-feeder service career in 1987; as a Western Regional Cargo Sales Manager for Link America/Air Wisconsin; and National Accounts Manager with Airmax Airlines.
     Tammy Zwicki, CFO (left) is in charge of all the financial aspects of the company as well as the training, staffing, and running of the operations and accounting department.
     Tammy is also in charge of all the computer related issues that include a new company IT service offering customers 24/7 internet access to shipments in real time called Global Trak.
     Ms. Zwicki also assists Monika in any sales-related issue or contracts that need to be put together.
     Previously she had devoted 5 years as an Air Import Manager for a Customs Broker and before that spent 14 years in the road-feeder business.
     “Jet Airways is a world leader in single source logistics provider services, with an international reputation for the best personal, in-house supervision and expertise for any shipping requirement, including truck, air, ocean, rail and more,” Monika says.
     “Our Personal Contact system handles every transportation need while backed by our in house trained team of experts, assisted by Jet’s extensive network of representatives, vendors, and our proprietary Global Trak System.
     “We manage the entire shipping process from cost analysis to route supervision in a cost-effective manner from the initiation of an order through delivery.”
     So how are the ladies doing in the marketplace?
     Air cargo tough guy Sal Sanfilippo, the boss over at Air New Zealand Cargo
     The Americas can’t say enough.
     “We have been using Jet Airways for all our trucking requirements within the United States for almost twenty years.
     “Our reason for using Jet Airways is quite simple; they provide an excellent service with competitive pricing.
     “We receive automatic Proof of Deliveries for all our shipments and in the event of delays, Jet's staff has always contacted the consignee and us to keep us updated.
     “This high level of service has resulted in Air New Zealand receiving continued support from our customers.
     “All of our cargo booking are promptly answered which includes any rate inquiries we may have.
     “The added benefit any airline has using Jet Airways is that they are always contactable 24 hours a day via SITA, e-mail or phone, and that their operations are geared in line with airline operations.”
     Mr. Yong Chil Hwang, Senior Manager Cargo, for Asiana echoes the sentiment. He notes:
     “We have worked with Monika Lutz and Tammy Zwicki for over 15 years in the LAX gateway.
     Today Jet Airways manages all of the import and export trucking out of our ORD gateway.
     “They have our business because they maintain our very high service requirements at a competitive price.”
     “They provided all of our FSU messaging to include RCS, FCF, DLV, NFD & DIS. Every week, we provided them with a performance report and they consistently score in the high 90-percentile range.
     “Jet is always there with a logistical solution.”
     “In an industry where service has fallen by the wayside, it is nice to do business with a company that actually does return calls, does react quickly to our needs and does not take its customers for granted.”

An Air Cargo News/FlyingTypers Original

   Our exclusive series “Women In Air Cargo” asks our readers to send some words and a picture about somebody that you know who is female and has made a difference in air cargo.
  This effort is not limited to just success or failure, it is meant to raise awareness about the legions of unique women who in most cases are unsung heroines in the air cargo industry.
  So write and we will share your story with our readers around the world.

Women In Cargo Hall Of Fame

Karen Rondino

Lucy Ntuba

Sheryle Burger

Olga Pleshakova

Maria Schmucker

Michelle Soliman

Susanne Keimel

Gloria Whittington

Lina Rutkauskien

Tulsi Mirchandaney

May CNS Meeting Matter?

     You be the judge.
     The thing happening right now is that some people are laying low.
     But that might be the smart strategy.
     To paraphrase the theme from the old television show—“Cheers”:
     “Sometimes you want to go where everybody knows your name.
     “And they are always glad you came.
     “You want to be where you can see that troubles are the same.
     “You want to go where everybody knows your name.”

     In a word “Yes” is the answer to the headline.
     Put another way if you can’t do better then applaud the effort here.
     Right now the reason to be at CNS May 3-5, 2009 at La Costa Resort and Spa in Carlsbad, California is closely connected to the worldwide financial meltdown and what you might learn and certainly what others are saying and thinking up close and personal.
     What CNS brings to the table during a year of meager harvest is a large responsive base of attendees from both the airline and airline partner segment and a lot of vocal people in one place at one time that tell it like it is in open session.
     CNS Partnership this year also has the great Robert Crandall former CEO of American Airlines as keynoter.
     Now it is no secret that the esteemed Mr. C. was never much of an air cargo guy, but he is as close as it gets in the airline business to a genius of the form still walking around every day ready, willing and able to tell people what is going on and what to expect.
     In any case expect the extraordinary.
     After all it was Robert Crandall that once said at an IATA meeting:
     "Everyone knows the passenger business because we are all passengers, but very few of us know the air cargo business because we are not boxes."
     Crandall is a plus especially after last year when TV personality Charlie Rose showed up with a big oak table and a couple of unforgettable interviews as the main get-going feature at CNS Partnership 2008.
     So if you have some time and can spend a few bucks rubbing elbows and, despite the battering this year, still yearn to get this air cargo thing right and maybe learn something in a soft atmosphere from an industry full of people riding space-available coach just like yourself, CNS Partnership Conference will be unbeatable and it is taking place in just a few weeks.
     Also CNS may be the last genteel air cargo gathering left in the USA (and the world for that matter) that does not feature people with accents running around tabulating ballots for another batch of dubious distinction awards.
     Give us a break from these endless awards already that are bestowed willy-nilly by every publication that can find another dead tree to print upon.
     This year with almost everybody in the collective business dumpster, it seems like a no-brainer as no-no time for awards.
     How about declaring 2009 Year Of Charity Toward Each Other—while as an industry we gather at conferences such as CNS Partnership in an atmosphere of civility, networking, cooperation, education and adult beverages as priority in that order?
     A while back the great Robert Arendal pictured here (right) with Jens Tubbesing (left) said in an Air Cargo News FlyingTypers story titled “Too Many Awards":
     “Today almost everybody is distributing awards.
     “What is the real value of some of them?”
     IATA Head of Cargo Aleks Popovich says this about CNS:
     “CNS is a tremendous resource, the centerpiece of IATA Cargo.
     “In many ways around the world, CNS is maybe IATA’s best kept secret.
     “Obviously we are working to change that.
     “The CNS Customer Advisory Board made up of airlines, forwarders and ground handlers who we consult and dialogue with and greatly rely upon have all been quite helpful.
     “CNS is widening Cargo 2000 while expanding the bandwidth of all activities including implementing the CASS system into the U.S. domestic market and other initiatives.”
     The last three annual CNS Partnership Conferences saw founding President Tony Calabrese retire and then successor Jens Tubbesing who headed up the event for two years depart last summer.
     Now that Michael Vorwerk (left) was named President of Cargo Network Services earlier this year, the hope is he will be able to be fair and balanced about what he is hearing about everything and everybody, and then stick around long enough to bring some normalcy at the top post at CNS.
     But CNS Partnership Conference has other challenges.
     First of all there is the business mess of 2009, and also that nagging concern amongst top air cargo executives that USA law enforcement can’t seem to wait to deliver another wet towel over any big air cargo gathering here in the form of price fixing summonses.
     But CNS Partnership is a great and needed gathering that has weathered almost everything and continues to grow.
     See you at Carlsbad by the Sea.

     Cross-strait talks that are now set for May are aimed at permitting daily flights between Taiwan and China cities including Beijing, Shanghai, Shenzhen and Hangzhou . . . Investors including Alcide Leali bought Alitalia SpA’s cargo unit for 14.5 million euros (US$19.5 million) and will start operations under a new name next month. According to reports Leali’s Alis Holding will own 66.7 percent of the business, Intesa Sanpaolo SpA will own 33.3 percent and a Benetton family company will hold about 10 percent . . . Gulf Air said that it is adding flights, including more cargo capacity this summer expanding flights to Frankfurt from nine to 11 per week, while increasing Kuala Lumpur to daily service. Bangkok and Kathmandu will see double daily flights from Bahrain during the summer season. Flights to Tehran will become a daily service, while flights to Manila, Philippines have been increased to 12 per week . . . Brussels Airport says Brucargo West 1 begun at the end of 2007 and completed at the end of 2008 is fully occupied. The building currently accommodates six companies: Belgian Post International, Service Air Cargo, Mozer International, All Freight UTI and SDV . . . Boeing Aircraft that through April 7 had sold a grand total of 28 aircraft for the year including 24 B737 and 4 B777, has also received 32 cancellations for the repeatedly delayed B787 for a net 2009 order book total of minus 4 aircraft. Undaunted Boeing playing its lucky numbers game as Air France received number 777 of the 1100 777 aircraft ever made saying: "It is a fitting tribute to the success of the program that an industry leader such as Air France is taking delivery of our 777th 777," said Aldo Basile, vice president, Sales Europe, Russia and Central Asia for Boeing Commercial Airplanes.” Whatever works we say . . .

Africa Safety Blues

     “There still are a lot of safety challenges in African aviation,” Teoman Ceylan, (left) the Captain of the Airbus A300B4 freighter “Ahmet Tuna Turan” of Turkish MNG Airlines says.
     From the appearance of things the good captain knows what he’s talking about. Since weeks he and First Officer Okan Ergene (right)have been flying all over West and Central Africa on behalf of Togolese carrier Africa West Cargo that has been wet-leasing the Turkish freighter.
     We are flying into Pointe Noire, a Congolese city on the Atlantic coast. There, the oil and mineral industry is constantly getting new machines, tools and equipment to continue their work. “We take over these goods at Lomé Airport from Africa West Cargo and fly them at least once a week to Pointe Noire,” Captain Ceylan says.
     A routine job for captain and crew save for the occasional human element of people crossing unabated both runway and taxiways at the airport.
     “People are constantly crossing the tarmac or the runway anytime they feel like it and sometimes there are even private motorcycles zipping up and down on the runway,” Ceylan says.
     The reason that kind of activity is taking place is self-explanatory, just looking around the facility.
     Pointe Noire Airport is not fenced in and no one from the local authority seems to be bothered about any pedestrians or cyclists using the facility for a short cut or a ride. In fact there is even a local market next to the runway with people constantly coming and going.
     Pointe Noire is only one of the many African airports where safety and security matters are handled without much care. Brazzaville or Kinshasa are other places that have no fence up to now. “It’s not only humans but animals, too, that endanger air traffic by sometimes crossing the runway,” complains Captain Ceylan.
     Of more concern however, is the old-fashioned communication system in many African areas since there is a complete lack of ground radar control of any flights. “What we do is that we pass on our flight data, routing and position to the ground stations. Then, they compare this given information with messages they received from other aircraft to see whether the planes in their airspace are probably cruising on a colliding course. It’s an awkward and outdated flight management system that does not make pilots feel very comfortable,” confesses First Officer Okan.
     As a positive example of an overall well functioning airport he mentions Lomé Gnassingbé Eyadéma International.      “They do have a fence all around their facility and all cargo shipments are x-rayed before being loaded on board of an aircraft.”
     “This makes Togolese Lomé one of the most secure places for air freight in West and Central Africa,” says Aero Cargo’s General Manager Nouri Tiedke, (left)Africa West Cargo’s GSSA in Germany. The Lomé-based airline operates one B747-200F from U.S. lessor Southern Air, the above MNG A300B4 freighter and two Antonovs 12F from a provider of Sao Tome Island.
     Meanwhile the African nations have started discussions for enhancing security and liberalizing aviation matters. “Our aim is to create one single African sky that should be functional by 2015,” announces Jean-Paul Libelele Momboyo Kukuta (right). The Libreville, Gabon-based expert for transport infrastructure was one of around 50 delegates who participated recently at a meeting in Lomé for improving air freight transports in West- and Central Africa.
      One common goal is to put fences around the international airports and ban aging and polluting freighters like the AN-12, B707F or Lockheed 1011 from the sky. Some states have already commenced the grounding of these planes, including the Democratic Republic of Congo, Tanzania and even Nigeria.
      “Model for our roadmap to less emissions and better security is the European Union with their high environmental and safety standards in aviation,“ Libelele says.
      By adding that Africa is extremely dependent on air transports since many roads are poor and railways often do not exist. “That leaves planes as the only means to connect the centers with their hinterlands,” the expert emphasizes.
Heiner Siegmund