|  If you look 
                                    for the definition on the web-based Urban 
                                    Dictionary of a “smooth operator,” 
                                    the meaning comes up as “someone who 
                                    tends to be on top of things, and is usually 
                                    in control of any given situation.”
 That is the 
                                    essence of what will come to your mind if 
                                    you have the opportunity to meet with Mr. 
                                    Huxiang Zhao, who served as FIATA President 
                                    between 2015 and 2017.
 This is indeed 
                                    a man in control, believe me.
 
 
 One 
                                    Smooth Operator
 
 
  In the silky 
                                    smooth Sade song with the same title, the 
                                    lyrics suggest that “his heart is cold,” 
                                    but in this case your impression will be totally 
                                    different. President Zhao’s 
                                    tranquil presence has always been pleasantly 
                                    warm in winter, but gently cool in the heat.
 Nothing ever 
                                    left behind, our meetings always carried a 
                                    sense of complete accomplishment, which is 
                                    pretty rare: quite a remarkable impression, 
                                    considering we are talking of a person who 
                                    heads one of the global logistics behemoths.
 A Powerhouse Patient & Wise
 
 In my previous 
                                    job in FIATA, I had personally been exposed 
                                    to Mr. Zhao’s wise words and serene 
                                    requests during the long period he was at 
                                    the helm of the organization.
 This has been 
                                    a fruitful learning experience for me, and 
                                    it left a sweet memory of my tenure in Zurich.
 As Chairman Of Giant Sinotrans
 
 President Zhao 
                                    has been Chairman of Sinotrans & CSC Holdings 
                                    Co. Ltd since 2011 and he remains as Senior 
                                    Advisor to China Merchants Group, where he 
                                    occupied the position of Vice Chairman between 
                                    2016 and this year. His role in Sinotrans 
                                    had been on the rise since 2005; he landed 
                                    into this crucial position from his previous 
                                    experiences in the Maritime Bureau of the 
                                    Chinese Ministry of Communications, the Hoi 
                                    Tung Trading Company as well as other enterprises 
                                    subordinate to China Merchants.
 His feet firmly 
                                    on the seas, his first love in business, delving 
                                    into finances, Mr. Zhao has deployed all the 
                                    skills he had learnt both in Chinese and U.S. 
                                    universities.
 The list of 
                                    his vital positions is endless, and I shall 
                                    have to leave it behind in this short article, 
                                    but it is without doubt a big deal indeed.
 Top 
                                    Of The World
 
 
  Just 
                                    to give you an idea of what kind of business 
                                    we are talking about, as the second-tier subsidiary 
                                    and single logistics platform for China Merchants 
                                    Group (CMG), Sinotrans Limited is among the 
                                    top ten freight forwarder and third-party 
                                    logistics enterprises in the world; it aims 
                                    to build a world-class business platform with 
                                    intelligent logistics services. By the end of 
                                    2017, Sinotrans had total assets of 62 billion 
                                    Yuan, net assets of 25 billion Yuan and a 
                                    total of 23,971 employees.
 This is just 
                                    one of President Zhao’s tasks, as I 
                                    learned later on, because he handles without 
                                    sweat other comparable number of chores in 
                                    other areas of the massive CMG, the Chinese 
                                    leading enterprise in transportation, finance 
                                    and property-development.
 President Zhao 
                                    handles all of that alongside his involvement 
                                    and fine work for FIATA, CIFA, the national 
                                    association, and some top level participation 
                                    at the UN.
 The 
                                    Steady Hand
 
 Many people 
                                    with those kinds of responsibilities might 
                                    appear overburdened, tense or nervous.
 Not President 
                                    Zhao, he is always immaculately prepared, 
                                    serene and ready to listen: he always finds 
                                    the time for your questions: a smooth operator 
                                    indeed.
 
  
 
 Belt 
                                    & Road Builds Future
 
 I asked President 
                                    Zhao where his Group’s plans stood in 
                                    terms of the new rail connections with Europe 
                                    that have been so powerfully promoted by the 
                                    Belt and Road concept and he has quickly produced 
                                    impressive strategy and figures:
 “Sinotrans, 
                                    he said,” started offering block trains 
                                    in July 2015; after three years’ development, 
                                    a full network was achieved, covering five 
                                    areas (South China, Central China, North China, 
                                    Northeast China and Yangtze River), and three 
                                    major international routes (East route via 
                                    Manzhouli, Middle route via Erenhot and West 
                                    route via Alashankou/Horgos).
 “This 
                                    investment has formed a broad network of domestic 
                                    and foreign block trains, allowing Sinotrans 
                                    to become a rare multi-route and multi-line 
                                    block train operator in China.
 “We have 
                                    launched 34 routes in three years, offering 
                                    weekly train services from main Chinese cities 
                                    such as Shilong, Shenyang, Changsha, Xi’an, 
                                    and others to Germany, Poland, Belarus, Hungary, 
                                    Iran, Vietnam and Central Asian countries. 
                                    Sinotrans moved 451 international block trains, 
                                    carrying 36,244 TEU’s through the first 
                                    half of 2018, showing a growth rate of 153%.”
 This ambitious 
                                    result was mentioned by President Zhao almost 
                                    casually, then he continued by saying that 
                                    “Sinotrans’s strategy and the 
                                    overall target is to work deeply on the Belt 
                                    and Road market, to offer competitive end-to-end 
                                    supply chain services by establishing a sound 
                                    international and domestic multimodal transport 
                                    system.”
 Masters 
                                    of Understatement
 
 One might understand 
                                    the dichotomy between the impression of understatement 
                                    in his discourse and the magnitude of the 
                                    results if one bears in mind that Chinese 
                                    people perceive life in the perspective of 
                                    their millenary history and the continental 
                                    dimension of their national territory.
 Domestic and 
                                    international are adjectives that describe 
                                    markets with comparable sizes in this case 
                                    and it should not be surprising that both 
                                    have the same importance.
 
 Stepping 
                                    Up Brimming Confidence
 
 President Zhao’s 
                                    confidence in his country’s results 
                                    does not impede his perception of the challenges, 
                                    which he described as follows:
 “As we 
                                    are now able to efficiently serve geographical 
                                    areas that are comparatively far away from 
                                    sea ports at both ends of the chain, along 
                                    with the rapid growth of China-Europe trains, 
                                    we are facing some congestion issues, which 
                                    may cause delays, because the border station 
                                    infrastructure is not always up to date in 
                                    some of the countries and customs regions 
                                    we are traversing.
 “The efficiency 
                                    of the coordinated border management, of which 
                                    Customs is a great part, the exchange of data 
                                    and the performance of the transhipment areas 
                                    need to be further improved,” President 
                                    Zhao said.
 “This 
                                    precisely describes one of the aspects, which 
                                    have been targeted by the Chinese “Belt 
                                    and Road” initiative which is starting 
                                    to produce quite tangible results as China-Europe 
                                    block trains’ volumes have increased 
                                    substantially.
 Obviously the 
                                    most immediate results came in trade lanes 
                                    that were already suitable for this kind of 
                                    innovative service: “high-value electronic 
                                    products, industrial manufactured cargos (e.g. 
                                    automobiles), perishable goods or short shelf 
                                    life fast selling products (e.g. foodstuff), 
                                    industrial parts, such as completely knocked 
                                    down (CKD) parts for automobile production 
                                    lines and import of auto parts” were 
                                    cited among the first ones.
 This is clearly 
                                    just one of the areas of business served by 
                                    Sinotrans through block trains, but its innovative 
                                    potential made it worth mentioning over and 
                                    above the many other ones.
 Hard 
                                    At Work Smooth & Easy
 
 By now you have 
                                    probably understood what I meant when I described 
                                    President Zhao as a “smooth operator.”
 I started with 
                                    the intention to celebrate President Zhao’s 
                                    extraordinary personality, however within 
                                    a short time I was led by his calm discourse 
                                    into a miniature dissertation on innovative 
                                    intercontinental logistics.
 His unpretentious 
                                    ways prevailed.
 No sweat, it 
                                    was smooth and easy, as it always is with 
                                    President Zhao, who is today the Immediate 
                                    Past President of FIATA. In such role he will 
                                    attend the FIATA 
                                    World Congress in Delhi at the end of 
                                    September together with other Presidency members 
                                    of FIATA.
 The prospect 
                                    to meet with persons of such caliber cannot 
                                    be missed, so my advice is to start making 
                                    your reservation on the Congress website, 
                                    book the best airfare you can find in today’s 
                                    huge airlines’ marketplace and get there 
                                    in the front line on time to benefit from 
                                    this great opportunity.
 Marco 
                                    Sorgetti
 
                                     
                                      | 
                                           
                                            |  2016—FIATA President 
                                                Zhao presents Geoffrey his exclusive 
                                                FIATA Fellow Certificate on March 
                                                16, at a lovely dinner inside 
                                                a 700 year-old restaurant near 
                                                FIATA headquarters in Zurich, 
                                                Switzerland. Geoffrey is the only 
                                                individual from outside the FIATA 
                                                membership in the organization’s 
                                                90-year history to be recognized 
                                                in this manner. |  I am running to a 
                                          breakfast appointment in Terminal One 
                                          at Frankfurt Airport earlier this summer. 
                                          Scooting out of the Sheridan Hotel that 
                                          is attached to T1, I run into a gaggle 
                                          of German business suits and, smack 
                                          dab in the middle is Mr. Zhao.
 He stops, looks at 
                                          me and says:
 “What are you 
                                          doing here?”
 My immediate reply 
                                          is, “I guess that we are everywhere.”
 Zhao likes that, and 
                                          smiles and gives me a couple minutes, 
                                          softly saying,
 “It might be 
                                          difficult to imagine how a Chinese man 
                                          became President of FIATA, but the organization 
                                          is truly international and global in 
                                          scope and is well prepared and, most 
                                          importantly in touch with the world 
                                          market of today and tomorrow.
 “I became involved 
                                          with FIATA via membership and my eventual 
                                          move as Chairman of the Chinese International 
                                          Freight Forwarders Association (CIFA).
 “In China today 
                                          there are more than 35,000 registered 
                                          freight forwarding companies,” 
                                          Mr. Zhao said.
 “Becoming FIATA 
                                          President is a long process, involving 
                                          time and attention for several years, 
                                          and is the result of CIFA’s enhanced 
                                          cooperation at the international level, 
                                          of which I am particularly proud,” 
                                          Mr. Zhao added.
 “We have a vast 
                                          policy agenda and we are successfully 
                                          working on it, and despite limited resources, 
                                          we have the future of FIATA in our minds 
                                          and our hearts,” Mr. Zhao said.
 Geoffrey
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